Senior People Operations Specialist

The Sr. People Operations Specialist  act as a key advisory support to the employees at Xylem, and responsible for effective and efficient resolution of their HR related requests across Global People Management Processes and Core Employee Administration in Workday.

As first point of contact in our People Operations Global Support team, handle HR Process and System requests as well as periodic back-office administration, which are a global routine or more complex requests that can be resolved by leveraging a knowledge base, global policies/processes/ procedures and/or involving relevant People Operations colleagues or HR Business Partners.

Responsibilities:

• Handle Employee, Manager and HR inquiries  
• Investigate on requests which cannot be resolved by analyzing the nature of the request, and route them to the appropriate HR colleagues, maintain customer contact until request is resolved  
• Follow up on resolution and inform customer on status 
• Prioritize and solve issues in the spirit of Employee Experience 
• Comply with policies and procedures and service levels 
• Share knowledge and best practices within People Operations team  
• Track customer queries according to standard operating procedures in Workday Help and produce reports if needed 
• Review and ensure regular maintenance and update of SOPs in scope  
• Run and create reports 
• Provide input and support to build and maintain our Knowledge Base 
• Identify opportunities for improvement, standardization  
• Execute assigned project activities (e.g. Workday Help, Workday etc) 
• Execute assigned People Operations’ activities

Qualifications:

• Knowledge of various HR processes

• 3+ years HR working experience

• Minimum 1-year global project support experience related to HR Technology

• Experience in working with service experience platforms and knowledge bases such as ServiceNow, Workday Help or similar is an advantage

• Fluency in English, additional language knowledge is an advantage

• Experience with HR Technology, Workday a plus

• Ideally experience working across multiple HR domains

• Practical understanding of HR laws, regulations, and requirements.

• Experience with HRIS system and Microsoft 365.

• Organizational skills and the ability to manage multiple tasks simultaneously.

• Excellent written and verbal communication skills to effectively manage benefits information and educated employees.

• A proactive approach to problem-solving and the ability to work independently.

Key competencies/skills/experiences:

• Cultivates Innovation

• Collaborates cross-functionally

• Communicates effectively

• Customer focus

• Nimble learning

• Drive results

• Attentions to details