Account Manager

Who We Are
Arenko is an Energy Tech company using advanced software to optimise energy storage, making electricity grids more flexible, reliable, and zero-carbon. Our platform enables grid operators (such as National Grid in the UK) and asset owners to maximise efficiency and revenue in an evolving energy landscape.

The Role:
The Account Manager is responsible for developing and expanding strong relationships with multiple existing and new clients to achieve business revenue growth targets. They are a brand ambassador who provide ongoing support for client needs, ensure contractual commitments are adhered to and work with client and internal teams to identify and realise growth opportunities.

What you will be doing:
- Mobilise and onboard new clients - from contract signature through to in-life operation.
- Champion Arenko as a brand ambassador.
- Identify and develop new revenue opportunities.
- Establish and develop strategic account plans for each customer - own the relationships throughout the life of the contract to maximise value and meeting all contractual obligations
- Monitor account performance – proactively, using Arenko proprietary software
Increase client satisfaction and expand existing client relationships by implementing contact plans across all levels of the client’s organisational structures.
- Organise annual planning sessions between client C level teams and the Arenko SLT/P&T teams.
- Manage and coordinate across internal teams to resolve client issues & concerns, including working closely with Helpdesk, Product, Engineering and Finance teams to ensure satisfactory resolution to technical and administrative challenges.
- Liaise with third parties to understand and meet customer needs (NESO, partners etc).
- Advocate internally for client needs and preferences, including acting as a champion for new products and features that increases client satisfaction and the ROI of their low carbon assets.
- Ensure accurate and timely billing and payment from the customer - Working with Finance.
- Keep updated on all market, policy and regulation changes that might affect Arenko and/or our clients and communicate these effectively across parties.
- Willingness to travel as needed to meet with clients and attend industry events.

What we are looking for
- Min 5 years account management experience - (as Account Exec or Account Manager).
- Experience of working in the renewable energy sector, preferably with flexible assets e.g. energy storage
- Commercial Acumen: Experience of contract renewal/negotiation and deal expansion (upsell/cross-sell) for enterprise-scale (multi £m) SaaS customers
- Sound understanding of Microsoft Office suite (particularly Excel & Powerpoint), Google suite, Salesforce and sales processes.
- Preferable: Proven experience and track record in a sales role - selling enterprise SaaS products and managing accounts with an ARR in excess of £1m
- Preferable: Strong interest in or a degree related to renewable energy.

Skills & Abilities: 
- Customer-focused with excellent customer sales and customer satisfaction skills
- Commercial acumen & financially numerate - ability to ‘join the dots’ across multiple conversations and secure commercial advantage.
- Excellent interpersonal & communication skills - to communicate effectively (written and verbal) with all stakeholder levels and with cross-functional teams to build credibility and strong relationships at all levels internally and externally).
- Attention to detail – ensure accuracy in all tasks, comprehend contractual clauses/nuances and pick up opportunities.
- Very strong organisational and time management skills including the ability to successfully prioritise and manage multiple urgent tasks to tight timelines
- Collaborative approach – team player that is always thinking about how to add value to the customer, Arenko and to create win-win opportunities.

Our Hiring Process:

1. Intro Call: Informal chat with Talent team.
2. 1st Round interview: Intro call with hiring manager
3. Technical Interview (1 hour): Presentation with members of the team
4. Final Interview (1 hour): Behavioural Interview with SLT
   

So what’s in it for you? 

Hopefully the first thing is you love what we do and want to be part of the mission but let’s be honest…that’s probably not why you’re getting up to work everyday.

We know that rewarding our employees is the best way to make them feel valued. This is a journey we’d love you to take with us and as we grow we look forward to finding more ways to reward and thank you for your commitment to our mission. We currently offer the following benefits with more to come in future; 

• 25 days holidays in addition to public holidays, carry over flex and festive office closure (a pretty decent annual leave allowance even if we do say so ourselves!)
• A genuine approach to flexible working - the vast majority of our employees spend at least a day or 2 each week in the office but we’re open to making this work for everyone, their personal circumstances and their workloads
• Enhanced parental leave offerings with 6 months of full salary for the primary caregiver and 1 month for the secondary caregiver
• A yearly salary review for all employees
• We are proud to support the continuous professional growth of our employees by providing a personal annual learning and development budget and fully covering the costs of professional membership fees and subscriptions relevant to your role
• Access to MindTools on us
• Bike to Work Scheme (because it wouldn’t be very on brand if we didn’t encourage you to think about how your travel affects the environment)
• Octopus EV Scheme (see above!) 
• A commitment to your wellbeing, with access to our Employee Assistance Programme and complimentary eye tests in partnership with Specsavers
• Internal working groups to focus on the things that matter to you like our “Women of Arenko”, “Diversity, Equity and Inclusion” and “Parents of Arenko” groups
• As part of our DEI efforts, we are currently in partnership with MotherBoard which enable us to be committed to improving the working lives of parents at Arenko
• Regular opportunities to blow off some steam engage with our team, including quarterly socials, the big Festive Gathering and the Summer Party. We’re also working on our wellness initiatives to support your Physical, social, mental and financial wellbeing. 

Here at Arenko, we want every employee and candidate to feel valued, comfortable, and able to be their own free self at work. Together, we are committed to building a diverse and inclusive culture that encourages, supports, and empowers the authentic voices of all our employees. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or any other aspect that makes you unique.

If you’re excited by our mission and think you could be a great fit, send us your CV!