Energy Specialist

Job Title: Energy Specialist-EV Programs

The salary range for this position is dependent on experience level ranging from

$78,000 to $97,000.00.

JOB REQUIREMENTS:

Education & Experience Required:

• Bachelor’s Degree with 3 - 5 years sales, marketing, energy, customer service experience or commensurate experience.
• Associate's Degree with 5 years sales, marketing, energy, customer service experience.
• Knowledge in the areas of utility related electric technologies, energy efficiency programs, or clean transportation initiatives is preferred.
• Knowledge of electric utility operations (structure, market, department responsibilities, etc.) as well as tariffs & rates is preferred.

Skills/Abilities:

• Demonstrated ability to simultaneously manage multiple tasks while providing excellent customer service.
• Excellent interpersonal, verbal and written communication and presentation skills.
• Strong computer skills (Microsoft Office products including Excel, Word, PowerPoint, SAP, Salesforce, etc.)
• Attention to detail and proven analytical and problem solving skills.
• Ability to maximize effectiveness by use of time management, prioritization of work and effective utilization of all resources.
• Strong cross functional team skills and a desire to serve co-workers
• Ability to occasionally work evening and weekend hours.
• Ability to occasionally travel.

JOB SUMMARY:

Scope of Work - Main duties, settings, geography, reporting relationships, other relationships:

This position, in the Customer Programs and Products group, with guidance from their Supervisor or the Program & Product manager, coordinates initiatives for the development, implementation and operation of new and established EV program and product offerings for the Avangrid Networks companies. This position provides support for the delivery of Avangrid’s EV programs to meet or exceed Avangrid’s company and regulatory mandates. This is accomplished through a comprehensive knowledge of customer needs, internal policies and procedures, programs and products this position supports and collaboration with internal stakeholders

MAJOR ROLES AND RESPONSIBILITIES (Scope of work - range of responsibilities):

The primary responsibility of this position is to support and promote Avangrid’s EV program offerings. This is accomplished through:

• Supporting existing customers and developers with information and knowledge about our commercial EV programs as well as establishing and developing new relationships to promote EV programs and enroll new customers. Strong sales and communication skills to initiate and review product and program enrollment and deliver results to meet established program goals. 
• Providing stakeholders with a comprehensive overview of our products and providing continuous support through the project journey.
• Tracking and updating projects and providing reports on projects as well as various stakeholders.
• Timely and accurate follow-up on all inquiries.

Performs quality assurance and technical review on program and product activity, ensuring compliance with minimum standards, program rules and contract specifications. 

Provides excellent customer service throughout all phases of customer or prospective customer participation in programs and products with a comprehensive knowledge of EV program requirements.

Work collaboratively with key internal departments such as Engineering, Operations, Sales, and Marketing on a regular basis. Responsible for the identification and implementation of initiatives to optimize efficiency by employing a continuous process improvement methodology to reduce costs and increase revenue. Supports departmental financial activities through the development and monitoring of budget reports, creating and tracking of purchase requisitions/orders and invoices.

Applies knowledge and skills to resolve a wide range of complex issues associated with program or product inquiries from customers, regulators or vendors.

Develop and maintain relationships with lead sources such as consultants, developers, trade allies, etc. to deliver on program goals.

Assumes a primary role in special assignments as directed by management to support the overall initiatives and goals of the organization.

Competency Requirements:

It is preferred that for this job, the candidate fulfills the requirements in terms of levels indicated below.  For details of the competencies and the different levels, refer to the Iberdrola Competency model below.

1. Delivering for the Business:

• Global view of the Business – Competent
• Achieving Results and Continuous Improvements - Competent
• Initiative – Advanced
• Innovation & Creativity - Advanced

2. Global Relationships:

• Flexibility & Globalization - Competent
• Customer Focus - Advanced
• Communicating & Influencing – Expert
• Teamwork - Competent

3. Managing People:

• Team Management – NA
• Developing Others - NA

Iberdrola IUSA Competency Model

1. Delivering for the Business:

Global view of the Business

Initial – Knows and understands own area of responsibility.

Competent – Identifies and understands the relationships and links with other areas across the organization.

Advanced – Can identify how his/her own business area contributes to the Iberdrola Group.

Expert – Has a view of the organizational environment and the external market.

Achieving Results and Continuous Improvements

Initial – Performs work adequately, striving for effectiveness. Achieves agreed goals.

Competent – Creates own working standards, places high demands on him/herself and the results achieved.

Advanced – Makes changes in order to improve performance or results.

Expert – Assumes new challenges, taking calculated risks.

Initiative

Initial – Solves problems in day-to-day role.

Competent – Acts quickly and decisively in uncertain situations.

Advanced – Anticipates problems and opportunities and acts accordingly.

Expert – Creates opportunities and acts with future vision.

Innovation & Creativity

Initial – Willingly accepts innovative approaches.

Competent – Has innovative ideas by applying experiences and knowledge already learned.

Advanced – Fosters creative, innovative atmosphere in his/her working environment.

Expert – Innovates & creates new concepts (Products, services, processes etc.).

2. Global Relationships:

Flexibility & Globalization

Initial – Accepts the need to be flexible, reacts with a positive attitude to changes.

Competent – Adapts his/her way of working to new requirements.

Advanced – Facilitates change, adapts action strategy according to the changes in the internal/external environment.

Expert – Instigates change.

Customer Focus

Initial – Responds to customer requests.

Competent – Commits to the Customer.

Advanced – Improves Service for current needs.

Expert – Anticipates future needs.

Communicating & Influencing

Initial – Communicates appropriately with others within the usual working environment.

Competent – Effectively communicates in more complex situations with a variety of people, with whom there may or may not be regular contact.

Advanced – Exerts influence by using persuasive and convincing techniques.

Expert – Uses network of contacts positively and encourages collaboration to successfully achieve objectives.

Teamwork

Initial – Participates in the team.

Competent – Involves himself/herself proactively in the team.

Advanced – Creates a team.

Expert – Promotes teamwork across departments.

3. Managing People:

Team Management

Initial – Encourages team effectiveness by distributing tasks appropriately.

Competent – Takes each team member into account when making decisions, as well as the team as a whole.

Advanced – Demands High performance.

Expert – His/her team interacts in an optimal way across the organization.

Developing Others

Initial – Carries out specific development actions.

Competent – Performs constant development activities for the team as a whole.

Advanced – Proposes and carries out individual development activities.

Expert – Generates a culture of professional development, contributing to the sustained growth of the organization.

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Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions.  This does not include those that will work for Avangrid Power.

Job Posting End Date: