Nordic Technical Support - Sensus Product & Systems

 Nordic Technical Support - Sensus Product & Systems 

 
As part of Xylem, Sensus delivers advanced metering solutions for water and energy management. Sensus combines precision metrology with digital intelligence, providing customers with smart data, AMI/AMR solutions, and connected infrastructure. 

This role involves providing technical support for our customers and sales teams for resolving product and system-related inquiries. You will also support our customers with finding suitable products and solutions for their applications.  

You will be a part of a new team tasked to build up our new Smart Metering Internation Nordic organization and will be working closely with the Nordic team as well as product managers, business partners and production facilities in Europe. 

Key Responsibilities 

• Provide technical support to customers, direct accounts and distributors/partners, and linked sales teams regarding Sensus metrology solutions, projects and related projects, including setup, configuration, and troubleshooting, covering pre-sales to aftersales processes. 

• Resolve Sensus product and system issues, ensuring minimal disruption to operations. 

• Be the first line support for customer solutions and product claims in the Nordics. 

• Collaborate with cross-functional teams (e.g., engineering, IT, customer service) to address technical challenges. 

• Maintain documentation of system configurations, issues, and resolutions. 

• Assist with system updates, upgrades, and integrations to enhance performance. 

• Offer training and guidance to users on system functionalities and troubleshooting. 

Qualifications: 

• Technical experience with Sensus products and systems. 

• Strong troubleshooting and problem-solving abilities. 

• Familiarity with Sensus product management and system integration processes. 

• Good communication skills and the ability to work collaboratively. 

• Knowledge of relevant tools and technologies for system support. 

This position requires a blend of product knowledge both regarding water and energy meters including communication modules, as well as data collection devices and management systems, technical troubleshooting expertise and understanding our products and AMR/AMI systems. 

In addition to being a confident professional, it is essential that you enjoy communicating and working with others. You are structured, clear, patient, and passionate about technology. You are eager to learn independently yet can seek support when necessary.  

Everyone's equal value  

We want people, regardless of skin color, age, disability, sexual orientation, and gender identity, to feel at home, not just at Xylem, but everywhere in the world. For us, diversity, equality, and inclusion mean more than just a policy or a set of methods. Diversity, equality, and inclusion are fundamental parts of our corporate culture and a key to long-term growth.  

Feel free to visit us at https://www.xylem.com/sv-se/   

Application 
 
We look forward to receiving your application in English. Please note that we will be interviewing continuously, which means that we may close the application process if we find the right candidate. 
 
If you have any questions regarding this position, please contact Recruiter Leila Sayyad, Leila.sayyad@xylem.com.