Customer Success Specialist - Remote Sensing & Irrigation

Hydrosat is a deep-tech company leveraging the unique capabilities of thermal imagery from space to measure water stress in agriculture and mitigate the effects of climate change. Our mission is to improve water productivity, enhance food security, protect public safety, and preserve the environment. By transforming advanced data into actionable insights, we empower our customers to make informed decisions that drive sustainability and resilience. 

Hydrosat is seeking a remote sensing and irrigation specialist to join our Customer Success Team to help revolutionize agriculture through cutting-edge technology. Our work is focused on empowering farmers with data-driven irrigation solutions that maximize yields, conserve resources, and promote sustainable practices. You will bridge the gap between our innovative remote sensing technology and the farmers who rely on it, working closely with them to get the most out of our irrigation tools, leveraging your agricultural expertise and ability to interpret remote sensing data.

This is a unique opportunity to combine your love for agriculture with a customer-focused role in a fast-growing AgTech space. Join us to make a real impact in the world of precision agriculture!

What you will do:

• Partner with customers (farmers, agronomists, and agricultural businesses) to onboard, train, and support them in using our remote sensing and irrigation platform (IrriWatch).
• Analyze remote sensing data to provide insights tailored to each client’s needs and perform data quality control.
• Build strong, lasting relationships with clients, acting as their trusted advisor to optimize water usage and crop health.
• Collaborate with our product and engineering teams to relay customer feedback, driving improvements to our technology.
• Help developing and delivering training materials, webinars, or on-site demos to showcase the value of our IrriWatch product.
• Monitor customer success metrics, ensuring high adoption rates and satisfaction with our solutions.

Requirements

• A background (BSc. or similar) in agriculture (e.g., degree in agronomy, agricultural science, or equivalent experience in farming/irrigation). A Master degree is a plus.
• Experience or familiarity with remote sensing technologies (e.g., GIS, satellite imagery, drones) and their application in agriculture.
• Experience in creating shapefiles, digitizing, handling different coordinate systems and handling vector and raster data
• Proven ability to work with customers - whether in a success, support, or sales role - with a knack for explaining complex concepts simply.
• Comfort with data analysis and a curiosity for how technology can solve real-world farming challenges.
• Strong communication skills and a passion for helping farmers succeed.
• Proficiency in English.
• Proficiency in Spanish, Portuguese, or Dutch is a plus and could enhance your ability to support diverse clients.

Benefits

Be part of a mission-driven team transforming agriculture for a sustainable future.

• Competitive salary.
• Stock option plan.
• Flexible and dynamic startup environment (with ~50 persons): work at the intersection of agriculture and technology, with opportunities to grow your expertise in AgTech.