Sales & Product Team Associate

Job Title: Sales & Product Team Associate

Department: Sales & Product Management

Reports to: Sr. VP of Global Sales & Product Management

Workforce Type: Full-Time Permanent, Exempt - Hybrid 

Job Summary:  

The Sales & Product Team Associate supports cross-functional initiatives that drive sales performance, enhance customer engagement, and improve internal systems and workflows. This role works closely with the sales and product teams to execute on a variety of operational and strategic projects related to CRM management, sales enablement, and customer feedback. 

• Support process improvements through low-code tools and CRM (salesforce.com) workflow solutions to automate manual tasks and enhance efficiency 

• Follow up on inbound leads, coordinating closely with Account Executives to move prospects through the pipeline from first engagement to scoping and quoting 

• Target vertical market and account research, including lead enrichment and CRM account and target contact / prospect management 

• Maintain and improve knowledge documentation for internal processes 

• And other general projects that will be defined by the sales and product teams 

You will work with senior team leadership, the sales and marketing teams, customers, and internal cross-functional teams to plan and perform your various assigned projects.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Competencies:

• Strong organizational and communication skills—able to distill and convey both technical and customer-facing information. 

• Proficient with Salesforce and other CRM/reporting tools to analyze and improve workflows, as well as Microsoft Office Suite. 

• Familiarity with or interest in low-code CRM platforms and sales automation tools. 

• Proactive approach to documentation, process improvement, and knowledge sharing. 

• Quick learner with the ability to pick up new tools and systems quickly. 

• Ability to work well under direction, independently, or with a team. 

Education and Experience:

• Bachelor’s degree program in Business, Information Systems, or a related field 

• 1+ years’ internship experience in a related professional environment 

• 5+ years’ experience in sales, operations, or product support 

Don't meet every single requirement? Studies have shown that women and underrepresented minorities are less likely to apply to jobs unless they meet every single qualification. At LightGuide, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

DEI Statement: LightGuide, Inc. values, promotes, and celebrates Diversity, Equity, and Inclusion (DE&I) and encourages all women, minorities, those with a disability, veterans, and LGBTQ+ individuals to apply to our open positions.

Equal Employment Opportunity Statement: LightGuide, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, gender, color, religion, age, national origin, disability status, genetics, protected veteran status, socio-economic status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.