Senior Technical Product Manager

What you’ll do

Join an iconic brand that is redefining the pick-up truck and rugged SUV marketplace. As a Senior Technical Product Manager, you will be responsible for leading digital transformation in Aftersales and Parts Logistics, ensuring customers and service teams have seamless access to service, repair, and parts fulfillment tools. You will drive the strategy and development of mobile and desktop applications, empowering service teams, parts managers, and customers with intelligent, real-time digital solutions.

This is what you’ll do:

• Define and Lead Strategy: Develop the vision, strategy, and roadmap for Aftersales and Parts Logistics platforms, optimizing inventory management, service repair workflows, and digital parts sales.
• Digitize Parts & Service Operations: Drive the development of mobile and desktop applications that enhance service technician efficiency, streamline parts ordering, and optimize logistics to reduce vehicle downtime.
• Optimize Parts Logistics: Lead solutions that enable real-time parts availability, predictive stocking, and seamless order fulfillment across distribution centers and service locations.
• Enhance Customer Experience: Build self-service digital experiences that allow customers to track parts availability, schedule service, and manage post-purchase vehicle needs with ease.
• Drive Service Efficiency: Develop digital workflows that improve service operations, enabling technicians, advisors, and parts managers to collaborate efficiently using intelligent, automated tools.
• Integrate with Enterprise Systems: Partner with engineering and IT teams to integrate with ERP, inventory management, and repair order systems, ensuring seamless operations.
• Leverage Data & AI: Utilize predictive analytics and AI-driven insights to enhance inventory forecasting, technician task management, and customer engagement.
• Measure & Optimize Performance: Define KPIs and success metrics to track adoption, efficiency, and customer satisfaction, iterating to continuously improve digital solutions.

Location & Travel Expectations:

• This role will be based out of the Scout Motors location in Fremont, California.
• The responsibilities of this role will require attendance in office with some in-person meetings and events. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.

What you’ll bring 

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring: 

• Experience:
  • 6+ years of technical product management experience with a strong emphasis on Aftersales, Parts Logistics, or Service Operations.
  • Proven track record of delivering digital solutions for automotive service, parts management, or logistics workflows.
  • Experience with B2B and B2C service platforms, including dealer, fleet, or direct-to-consumer models.
• Technical Expertise:
  • Strong understanding of inventory management systems, order fulfillment platforms, and logistics technology.
  • Experience integrating with ERP, CRM, and service management platforms to enable scalable operations.
  • Preferred: Familiarity with mobile and web-based product development, including service technician tools and parts ordering systems.
• Skills:
  • Strong cross-functional leadership and collaboration skills to align engineering, supply chain, and service teams.
  • Data-driven decision-making, with experience leveraging analytics, automation, and predictive models to improve service efficiency.
  • Ability to translate complex logistics challenges into intuitive digital solutions for customers and internal teams.
• Education:
  • Bachelor's degree in Computer Science, Engineering, Supply Chain, or a related field. MBA or advanced technical degree preferred.

What you'll gain

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 20 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.

Initial base salary range = $150,000.00 - $180,000.00

Internal leveling code: IC8

Notice to applicants:

• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.