Regional Service Manager - Germany

Your mission

• Deliver support and contribute service solutions for Sungrow customers as point of contact.
• Support Field Service Team activities onsite for failure research and corrective maintenance.
• Coordinate Onsite activities In cooperation with Field Service Manager.
• Project Management for commissioning services.
• Negotiate and work on customer contracts for Service level agreements.
• Ensure operational procedures, processes and practices are well defined, documented and consistently applied, registered and followed for the country.
• Ensure up-to-date documentation and processes for existing and coming service contracts and agreements.
• Take care about Health & Safety on behalf of service for the country and ensure all team members follow the regulation.
• Contribute proactively to new service concepts, developments and improvements, turning service from cost center to profit center.
• Support EMEA Service Management by participating in improving overall activities and processes how to improve customer service and become more effective and getting better brand recognition from customers.
• Support EMEA Service Management by running regular analysis reports and start corrective activities.
• Support EMEA Sales by attending and participating exhibitions.
• Support Commissioning, Logistics, Warehouse etc.
• Achieve consistent customer satisfaction ratings and respond appropriate to customer feedback on areas for improvement.
• Take responsibility for customer escalations and act as a point of escalation.
• Take over randomly on call duties, partly on weekends.

Your profile

• You are seeking your next step in your career, you like being outdoors, erecting great projects and be part of the idea of a "Clean power for all"!
• Several years’ experience working in similar function.
• Experience In working with contracts and contract negotiations.
• Basic Project management skills.
• Hands on and onsite experience.
• Experience with H&S regulation of employing country.
• Fluent in the language of employing country.
• English fluent In writing and verbal.
• Soft skill for Interactivities between different departments and cultures.
• Willing to take ownership and responsibility.
• Willing to travel, national / International.
• Experience In establishing processes.

Why us?

• Opportunities for Career advancement
• Attractive Compensation & Benefits
• International Working Environment