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EU Digitalization Support Engineer - Germany
about 1 month ago
Full time role
In-person · Munich, BY, DE
Your mission
We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer!
What does a EU Digitalization Support Engineer do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!
In a little more detail, this is what you will do in your day to day job:
Your profile
All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role:
We are the renewable energy titan, like no other out there; join us, and make an impact on this world`s hunger for clean power!
We are looking for you to join our Sungrow team as our new EU Digitalization Support Engineer!
What does a EU Digitalization Support Engineer do, you might ask?
Well, this role is allowed to do the best part of our everyday work – to still the hunger for sustainable energy!
In a little more detail, this is what you will do in your day to day job:
- Reviews complex issues (e.g., multiple components of a product, such as Dynamic 365, SAP, etc) and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issues.
- Performs complex product troubleshooting. Works alongside the level-2 support and development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers.
- Act as an advisor to the customer and handles complex, repeatable, or escalated cases that may become politically charged. Creates technical articles or knowledge base (e.g., edits or creates news/ knowledge-base articles) that is internal or customer facing for better customer understand. Provides education to ensure customer understands the problem in order to proactively resolve potential issues in the future.
- To Collect, pre-analyze day-to-day requirements from EU business teams and to categorize & prioritize them from EU region level perspective.
- Work with HQ Digital IT business partners to continuously develop and optimize system demonstration clips sticking to business SOP documentations.
- Work with HQ digital IT business partners to assess, prioritize requirements with final resource arrangement and patch/solution delivery.
Your profile
All right, all right, so I hope you are now aware of what is up for you. Let's see what background should you have in order to feel comfortable with this role:
- Bachelor’s degree in Business, Information Technology, Supply Chain Management, or related field, or equivalent work experience.
- 5+ years technical support, technical consulting experience, or information technology experience
- Experience in SAP[SD module is MUST], Dynamic 365 experience is a plus.
- Strong problem-solving skills, with the ability to troubleshoot and resolve complex system issues.
We are the renewable energy titan, like no other out there; join us, and make an impact on this world`s hunger for clean power!
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