Specialist Technical Support - Monitoring Portal (all genders)

Your mission:

• First and second level support for partners and distributors
• Telephone and written customer support for the commissioning and setup of our cloud-based products
• Answering inquiries by e-mail via our ticket system
• Recording unsolvable problems in the bug tracking system
• Carrying out error analyses and working out solutions in cooperation with the development department

Your profile:

• Completed training / studies in a relevant field
• Extensive experience in customer support in technical or SaaS environments, coupled with a strong affinity for providing exceptional, customer-oriented solutions.
• Experience in the field of renewable energies advantageous
• Very good German and English skills
• Confident IT skills

You can look forward to:
6 reasons to join meteocontrol (and more):

1. Working for a better future: With us, you will create a better future for us and all generations after us.
2. More flexibility: We know how important a good work-life balance is. That's why we offer flexible working hours and a home office model that adapts to your needs.
3. Vacation that grows: Start with 30 days of vacation and your loyalty will be rewarded every two years with an additional day of vacation - up to 35 days for even more time off!
4. Continuous learning & development: Your development is important to us - we support you in your career planning within the company with a wide range of offers.
5. Money on top: In addition to your salary, you will receive a monthly SpenditCard worth €50 and a subsidy for the Deutschlandticket.
6. Fitness: Train with our attractive employer subsidy at EGYM Wellpass, take part in our JobRad leasing program or power yourself up at our annual company run.

... You can find many more reasons on our career website! Your Contact Person
Camilla Geismar
Talent Acquisition Manager
c.geismar@meteocontrol.com