Inspections- Supervisor

ION Solar is one of the nation's fastest-growing, full-service residential solar companies. With offices in eight states across the country and a growing workforce of over 700 employees, ION Solar is providing a simple, affordable way for homeowners to switch to solar.

Inspections Supervisor contributes to Ion Solar by overseeing the daily operation of the Inspection Scheduling Team. The Inspections team is responsible for moving all projects through the city/county inspection phase of the solar process. The team supervisor is responsible for sending out daily work assignments to team members, training and team QAs..

Duties/Responsibilities:

• Assigns daily work assignments.
• Assists the Department Manager of assigned team and ensures they comply with company guidelines particularly related to quality of service.
• Monitors or reviews calls or other correspondence between representatives and customers.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the team's performance.
• Train incoming new hires on all processes and procedures.
• Assist with escalated customers..
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• A high school diploma or equivalent is required
• At least three years of customer service experience required.
• Previous experience in a supervisory role preferred.

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

Compensation/Benefits:

• Competitive wages
• Health/Vision/Dental insurance
• 401K
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.

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