Customer Service Supervisor
At Air Products, our purpose is to bring people together to reimagine what’s possible, collaborate and innovate solutions to the world’s most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest, most diverse and most profitable industrial gas company in the world.
Reimagine What’s Possible
PRINCIPAL ACCOUNTABILITIES
- Manage and lead CSR team.
- Assess customer needs to achieve satisfaction.
- Build sustainable relationships and trust with customers through open communication.
- Support handling customer complaints and collect appropriate solutions from accountable function within time limits.
- Maintain customer records and ensure accurate data entry in the ordering system (SAP/LBShell).
- Coordinate customer requirements with Operation, Distribution, and Sales.
- Provide training to new CSRs and routine coaching to the team.
- Create and maintain communication training materials.
- Supervise CSR communication quality and provide assistance if required.
- Perform data analysis for team improvement.
- Handle escalated issues from CSRs.
- Stay updated and provide training on company new products and services.
JOB REQUIREMENTS
- Bachelor’s Degree.
- Able to read & write in English.
- Minimum 5 years working experience in customer service.
- Familiarity with MS Office software.
- Strong phone contact handling skills and active listening.
- Thorough understanding of communication techniques and practices
- Proficiency in multitasking
- Excellent communication and presentation skills.
- Customer orientation and ability to adapt/respond to different types of characters.
We are the world’s largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe, end-to-end solutions, investing in real, clean energy projects at scale, and driving the industry forward to generate a cleaner future.
At Air Products, we work in an environment where we put safety first, diversity is essential, inclusion is our culture, and each person knows they belong and matter. To learn more, visit About Air Products.