Associate Resource Scheduler

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven’t stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We’re always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

Summary

The Resource Scheduler supports activities associated with PGE’s Facility Inspection and Treatment to the National Electrical Safety Code (FITNES) program, which encompasses 280,000 poles and overhead facilities and 100,000 underground vaults and pad-mounted electrical equipment as required by the Oregon Public Utility Commission (OPUC) and the National Electrical Safety Code (NESC). This role provides expertise, analysis, scheduling, reporting, process improvements, and daily support for PGE’s overhead and underground inspection and correction programs.

We're hiring for a position open to both entry and associate level candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.

Career Level Summary

P1 – Entry Professional

• Performs first-tier professional-level assignments that require theoretical knowledge and application of principles and concepts

• Typically requires a related college or university degree or equivalent work experience

• Solves recurring problems by applying advanced knowledge

• Operates independently but also receives ongoing guidance and direction from others

P2 – Intermediate Professional

• Requires expanded professional-level knowledge and experience in own area; incumbents continue to acquire higher-level knowledge and skills

• Expands on high-level knowledge of the company, processes and customers

• Solves a range of more complex problems

• Analyzes possible solutions using advanced knowledge and applying protocols

• Operates independently and receives only a moderate level of guidance and direction

Key Responsibilities

Resource Scheduler (P1)

• Supports the coordination, scheduling, and dispatch of crews to perform electric utility inspections and corrections, assisting with daily routing needs

• Reviews inspection data for completeness and flags potential follow-up needs under the guidance of more experienced team members

• Assists in the analysis of pole occupant violations and prepares initial drafts of notification materials

• Supports internal and contract personnel by helping facilitate training logistics and collecting QA feedback

• Monitors and records basic crew metrics and location data to support field tracking

• Reviews and processes billing documentation and contractor invoices with direction, ensuring correct categorization

• Assists in tracking budget-related data and preparing purchase order summaries

• Drafts responses to customer inquiries regarding electric system inspection programs, escalating complex concerns as needed

Associate Resource Scheduler (P2)

• Plans, coordinates, schedules, routes, dispatches, and monitors PGE’s inspection and correction crews to support the FITNES program

• Analyzes and evaluates work returned from electric utility inspection and correction line crews to determine necessary follow-up, applying knowledge of electric utility systems and NESC requirements

• Reviews and analyzes incoming violation data to ensure inspection accuracy and timely notification of pole occupant violations in compliance with regulatory requirements

• Supports and helps facilitate training and oversight of PGE and field contract personnel in data collection, inspections, and corrections to ensure quality assurance

• Monitors crew resources, locations, and daily production metrics

• Reviews, analyzes, and audits inspection and correction billing and invoices for cost accuracy and proper accounting application

• Tracks and reports actual expenditures against budget goals and purchase order thresholds

• Serves as the primary point of contact for customer communications related to PGE’s overhead and underground inspection and correction program

• Responds to customer calls and emails related to the FITNES overhead, underground, and wildfire inspection and correction programs

Qualifications

Education

• Requires a bachelor’s degree in engineering, business, finance or other related field or equivalent experience

Experience

• P1: Typically, one year of experience in utility distribution operations

• P2: Typically, two or more years of experience in utility distribution operations, preferably in dispatch, planning or related field

• Valid Driver’s License Required

Competencies

Functional Competencies (P1/P2)

• (Basic/Intermediate) knowledge of distribution system

• (Working/Working) knowledge of systems used in department

• (Basic/Working) knowledge of laws and regulations related to utility operations

• (Basic/Working) knowledge of the fundamentals of electricity

• (Basic/Working) knowledge of PGE’s geographic territory

• (Basic/Working) knowledge of collective bargaining agreements

General Competencies (P1/P2)

• (Intermediate/Intermediate) analytical thinking skills

• (Basic/Working) project management skills

• (Basic/Working) conflict management skills

• (Intermediate/Intermediate) customer focus skills

• (Intermediate/Intermediate) interpersonal skills

• (Working/Intermediate) organization and prioritization skills

• (Intermediate/Intermediate) problem-solving skills

• (Working/Intermediate) written and oral communication skills

Cognitive Demands

Cognitive Level (P1/P2): Intermediate
Consistent use of relevant principles to solve practical problems and to deal with a variety of concrete variables in situations where only limited standardization exists.

Cognitive Requirements

• Ability to adhere to set response times, deadlines and time-sensitive tasks

• Ability to follow accuracy standards

• Ability to follow through on decision-making tasks

• Ability to interact effectively and collaboratively within a team environment

• Ability to communicate and problem solve when under stress

• Ability to respond and adapt to frequent change

• Ability to accept and demonstrate self-awareness when provided constructive feedback

• Ability to discern feedback and acknowledge ownership of areas of improvement

• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks

• Ability to successfully collaborate with peers, managers and others within the organization

• Demonstrates sound memory

• Ability to process new information to be applied consistently to work tasks

Schedule / Attendance

• Ability to work long hours

• Ability to work a variable schedule

• Ability to report to work and perform work during periods of severe inclement weather

• Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance

• Ability to work shift schedule [occasionally due to outages]

• Ability to work on-call schedule [occasionally due to outages]

Physical Capabilities

• Driving/travel/commute:

  • Daily within service territory – Frequently

• Computer use: Use computer regularly for entire work shift

• Lifting/pushing/pulling:

  • Up to 10 lbs.

• Carrying:

  • Up to 10 lbs.

Environment – Indoor/Outdoor

• Office

• Field

Compensation Range:

Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential!

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting talentacquisition@pgn.com or by calling 503-464-7250. The Recruiter will provide information and next steps for the accommodation process.  Our Diversity, Equity & Inclusion (DEI) team is also available for support.  You can contact them at dei@pgn.com.

To be considered for this position, please complete the following employment application by the posting close date.  Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.