Senior Spares Order Support

24 days ago

Full time role

In-person · Vadodara, GJ, IN... more

Responsibilities / Tasks

Roles And Responsibilities
Working for GEA Lyo unit & GEA India unit
Spares orders handling
Supply chain follow-up
PO status update to customer
Monthly dispatch plan prepares & execute.
Ready material dispatch initiation
Post dispatch payment follow-up
Payment ageing follow-up and reminders
MIS for payment ageing
Payment reconciliation with finance
Profile And Qualifications
The person should support the Spares Order Handling of Lyophil.
Checking the Ticket system for new request
Creating quotes if the customers has supplied the article details.
- If the details are not clear:
- Going back to the customer and asking for more information
- Providing information to the technical team of Lyophil
- According to the feedback of the technical team creating a quote and send to customer.
Asking customer if they quote is still needed or what the status is
When the customer will send a PO
- Preparing the internal order
- Checking if order is in progress
- Sending feedback to the customer about the status and expected delivery date.
- Triggering Warehouse, Shipping in case of process has stopped.
Sending the invoice after the customer got the Material.
Skill set requirements (level of SAP, commercial know-how, technical know-how).
SAP would be great and commercial know-how + English
Engineering Graduate with commercial & technical know-how for aftersales spares order handling