Solution Consulting Associate - Italian speaker

The Enablement & Solution Consulting team’s mission is to enable action from insight. We are responsible for ensuring customers understand the value and practical application of EcoVadis solutions, so that they can progress on their sustainable procurement journey. We are also responsible for increasing the effectiveness of all Frontline roles (Sales, Customer Success and Services of Engagement) via high adoption of new skills, tools & processes, and of solutions & regulation expertise.

You will act as a trusted advisor to our customers along this journey by providing sustainability knowledge and solution expertise throughout the sales cycle and full customer relationship by engaging customers in multiple ways. This includes understanding their needs and requirements and aligning them with the EcoVadis solution suite, developing proof of concepts, demonstrating solution capabilities, providing subject matter expertise during prospect and customer calls and specifying deliverables when providing additional services that support solution implementation.

This transversal role is pivotal to the sales process and customer experience, requiring coordination with multiple colleagues across various teams, including Sales Executives, Account Managers, Sustainability Analysts, Marketing, IT and Solutions teams and other Solution Consulting team members (including Solution Consultants regional members and Solution Consultant Solution leads).

The successful candidate will possess a passion for critical thinking about sustainability, understand the latest sustainability regulations and trends, and be eager to learn in detail how EcoVadis solutions and services enable companies to tackle sustainability challenges in their value chains.

Key Responsibilities

• Partner with the regional Sales and Account Management teams to identify regional customer and prospect challenges and requirements, ensuring alignment with the capabilities of EcoVadis’ solution suite 
• Prepare high quality solution demonstrations and answer prospects’ and customers’ functional and technical questions (meetings, tenders/questionnaires, overall RFx process)
• Continuously support frontline teams, prospects and customers to better understand EcoVadis solution capabilities in relation to their sustainability priorities and program expectations
• Facilitate and deliver training to frontline teams on sustainability topics and solutions
• Provide feedback by relaying solution enhancements, acting as an advocate for prospect and customer needs to the business
• Support a variety of relevant projects to enhance the productivity and efficiency of the Sales and CS teams through Solution Consulting. Examples include collaboration with marketing on thought leadership and content development and, participation in webinars and events
• Accurate tracking and communication of the team's contributions to the regional targets