Team Lead, Fleet Support Operations (1st Shift)

19 days ago

Full time role

In-person · Foster City, CA, US... more

The Team Lead, Fleet Support Specialist for Base Operations plays a vital leadership role in supporting the efficiency, reliability, and readiness of the Zoox autonomous vehicle fleet. This individual is responsible for overseeing and prioritizing incoming work requests, coordinating the scheduling of repairs, reworks, maintenance, and testing activities, and ensuring all necessary parts, tools, and documentation are in place before work begins. Acting as the operational hub for fleet service activities, the Team Lead maintains real-time visibility into fleet health through dashboard monitoring and direct involvement with the technician team. They work closely with engineering, quality, logistics, and program management teams to streamline the handoff of both hardware and software from development into operations. A key part of the role involves creating and implementing Standard Operating Procedures (SOPs) to ensure efficient and scalable workflows. The Team Lead also plays an active role in building and developing the Fleet Support Specialist team, guiding daily operations, and leading efforts to implement best-in-class industry practices. Travel to other Zoox locations may be required to support cross-site operations, expansion, and standardization. This is a hands-on leadership role requiring deep situational awareness and strong coordination skills across a wide range of technical and operational stakeholders.

Travel: 25%

Shift: Monday - Friday, 7am - 4pm

In this role, you will:

Lead a team of Fleet Support Specialists to drive accountability and excellence in execution.
Develop and implement Standard Operating Procedures (SOPs) to ensure scalable, streamlined workflows across locations. Review the pipeline monitor of work requests, providing ongoing communication with the requestor and determining next steps for the requested work.
Evaluate and improve processes by benchmarking against industry best practices and leveraging continuous improvement methodologies.
Collaborate with the scheduling team to secure repair slots and optimize vehicle repair time, ensuring open communication with the requestor and determining next steps for the requested work.
Review open vehicle issues and generate action plans to ensure constant monitoring and updates on fleet health. Maintain accurate historical data and record-keeping for vehicle health and repairs.
Assist in the creation and development of technical documentation and processes. Support the creation of daily, weekly, monthly, and quarterly reporting on fleet performance and maintenance.
Perform quality inspections of repair orders to ensure compliance with Zoox standards. Support in ordering parts, ensuring parts availability for scheduled and unscheduled repairs. Close the loop on repair feedback to drive improvements in product design and operations.
Support expansion efforts by helping build out new team structures, processes, and training documentation at additional Zoox sites.

Qualifications

8+ years of experience in a fast-paced service-based environment.
Experience leading a team through performance management and maintaining high standards
Prior experience in an automotive service environment and familiarity with automotive repair processes and fundamentals
Strong collaborative mindset and ability to work in a cross-functional team.
Proficiency in Jira, Confluence, and familiarity with MS Office/Google Suites
Strong organizational skills and the ability to manage multiple projects
Ability to rapidly communicate and respond using various modes of communication (email, Slack, etc.)
Strong collaborative mindset and ability to work in a cross-functional team

Bonus Qualifications

Bachelor’s Degree in a related field
Autonomous vehicle or advanced robotics experience

There are three major components to compensation for this position: salary, Amazon Restricted Stock Units (RSUs), and Zoox Stock Appreciation Rights. The salary range for this position is $100,000 to $150,000. A sign-on bonus may be offered as part of the compensation package. Compensation will vary based on geographic location and level. Leveling and positioning within a level are determined by a range of factors, including, but not limited to, a candidate's relevant years of experience, domain knowledge, and interview performance. The salary range listed in this posting represents the range of levels Zoox is considering for this position.

Zoox also offers a comprehensive package of benefits, including paid time off (e.g,. sick leave, vacation, bereavement), unpaid time off, Zoox Stock Appreciation Rights, Amazon RSUs, health insurance, long-term care insurance, long-term and short-term disability insurance, and life insurance.