Information Security Analyst

SUMMARY OF ROLE AND OBJECTIVES:

The Information Security Analyst is an analytical and detail-focused professional responsible for enhancing the organization's security posture by analysing data from various dashboards and reports. This role ensures the accuracy, integrity, and effectiveness of security-related data, contributing significantly to informed decision-making and improved security outcomes. The Analyst also provides support for Service Delivery and Process Management activities within the Security Integration, Engagement & Metrics team, and acts as a key backup to the Lead Consultant.

ROLE & OBJECTIVES:

Specific Assignments:

The main responsibilities are:

• Analyze security data across multiple dashboards and reporting tools to identify trends, potential risks, and areas for improvement.
• Ensure the accuracy, completeness, and timeliness of security data and metrics presented to stakeholders.
• Collaborate closely with RISO and ITISC leaders to communicate findings and provide actionable recommendations to enhance the organization's security posture.
• Support Service Delivery Management by reviewing processes, tracking KPIs, and ensuring adherence to established service levels and standards.
• Assist in maintaining robust process management practices by identifying gaps and recommending process enhancements.
• Act as the primary backup for the Lead Consultant, ensuring continuity of service and consistent stakeholder engagement.
• Contribute to future improvements in ticket quality, including Incident, Change, and Problem Management processes, by analyzing performance data and proposing targeted actions.

Other Assignments:

• Provide training and guidance to team members and stakeholders to enhance understanding and effective use of security dashboards and reporting.
• Support the organization in meetings related to security metrics, data reviews, and process improvement initiatives.
• Assist management with ad-hoc requests and day-to-day operational activities.