AD24 Operations Coordinator

Aftermarket Operations Coordinator

Berlin

We're leading the transition to zero-emission mobility.

Alexander Dennis is a global leader in the design and manufacture of double deck buses and is the UK’s largest bus manufacturer.

At Alexander Dennis, and across NFI and our family of brands, we are helping to save the planet. Through our Sustainability Pledge, which guides our daily actions and long-term planning, we are passionate about creating a better product, a better workplace, and a better world. To learn more about our Environmental, Social, and Governance (ESG) journey check our website. Our diverse, dynamic and resourceful team members embrace challenges every day which makes us the successful international company that we are.

Are you ready to embrace the challenge? Come build the future with us and apply directly to your dream job!

POSITION SUMMARY:
We’re looking for an Aftermarket Operations Coordinator to support vehicle availability and customer satisfaction by managing warranty claims, service invoicing, and parts operations. This is a fast-paced, hands-on role where your attention to detail and strong communication skills will help keep our customers moving.

WHAT YOU WILL DO:

• Creating and processing warranty claims

• Creating and processing service invoices

• Processing invoices with UK finance team

• Reporting and analysis of fleet data

• Parts management and accounting

WHAT YOU NEED TO BE SUCCESSFUL:

• Experience in admin or shopfloor roles in commercial or car maintenance environments

• English and German proficiency at B2 level

• Confident communicator with the ability to collaborate across departments

• Professional, customer-focused

• Able to build cross-functional relationships

• Detail-oriented and reliable with strong organisational skills

• Professional conduct internally and externally

WHY JOIN OUR TEAM:

• Generous salary package – we reward our people at the level they deserve.

• A 37-hour working week, with flexible working options, giving you that much needed work/life balance.

• Ongoing employee development through a variety of in-house training initiatives along with tuition subsidies for courses at outside institutions.

• Annual leave entitlement which increases with tenure.

• Pension scheme to help you save for the future.

• Access to our Employee Assistance Programme which offers practical, impartial support on issues impacting your life.

OUR WHY:

We move people. The world's most precious cargo.

We are driven by our purpose: we move people. Our vision is to lead the evolution of sustainable on-road mass transportation and mobility and our mission is to design, deliver, and support market-leading bus and motor coach solutions that are safe, accessible, efficient, and reliable.

NEXT STEPS:

If this sounds like you, and you’re interested in coming ‘aboard’, then we would love to hear from you. Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to careers@alexander-dennis.com

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