Job Title: Customer Contracts Manager Location: Larbert Our Vision &amp; Why It MattersAt Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.What You’ll DoAs a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll play a key role in coordinating cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.What We’re Looking ForWe’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You’ll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a “right‑first‑time” mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.Bonus if you have: <ul><li>Experience within the bus industry or a technically complex manufacturing environment </li><li>Technical knowledge of bus products and vehicle specifications </li><li>Experience supporting factory visits, first vehicle sign‑off, or customer PDIs</li></ul> What We OfferBecause we know that to deliver on our vision, people have to feel supported and inspired:Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.Development &amp; Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.Culture &amp; Belonging: An inclusive environment; your voice matters; we treat people fairly.Perks &amp; Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.Our Values – What Guides UsThese are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other. Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority. Quality: We strive for excellence in our products, services, and all that we do. Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and  inclusive workplace. Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits. Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.  How to ApplyIf you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to <a href="mailto:careers@alexander-dennis.com">careers@alexander-dennis.com</a>

Our people put a diverse range of talent, built on industry knowledge and experience, at your service.
The AD24 website is part of our investment in the latest systems and technologies and a truly global distribution chain. Whatever you need, we&rsquo;re the people who can help to make your fleet more efficient and cost-effective than ever.

Customer Contracts Manager

Job Title: Customer Contracts Manager Location: Larbert Our Vision &amp; Why It MattersAt Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility. We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.What You’ll DoAs a Customer Contracts Manager, you’ll be responsible for managing the end‑to‑end customer experience from order to delivery, ensuring customer contracts are delivered successfully from order won stage through to completion. Working closely with internal functions and external customers, you’ll own the contract management lifecycle, translating customer requirements into clear specifications, managing changes, and resolving issues to maintain high levels of customer satisfaction. You’ll play a key role in coordinating cross‑functional activity across Engineering, Operations, Quality, and Supply Chain to ensure contractual commitments are met on time, to cost, and to quality.What We’re Looking ForWe’re looking for a commercially astute, organised, and customer‑focused professional who can manage multiple contracts and priorities in a complex manufacturing environment. You’ll bring experience in commercial or contract management, strong communication skills, and the confidence to engage with senior stakeholders and high‑profile customers. A keen attention to detail, a “right‑first‑time” mindset, and the ability to work well under pressure are essential, as is the ability to work both autonomously and as part of a wider team.Bonus if you have: <ul><li>Experience within the bus industry or a technically complex manufacturing environment </li><li>Technical knowledge of bus products and vehicle specifications </li><li>Experience supporting factory visits, first vehicle sign‑off, or customer PDIs</li></ul> What We OfferBecause we know that to deliver on our vision, people have to feel supported and inspired:Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.Development &amp; Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.Culture &amp; Belonging: An inclusive environment; your voice matters; we treat people fairly.Perks &amp; Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.Our Values – What Guides UsThese are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other. Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority. Quality: We strive for excellence in our products, services, and all that we do. Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and  inclusive workplace. Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits. Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.  How to ApplyIf you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.Please complete our online application form and attach your CV! We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on +44 1324 621 672 or send an email to <a href="mailto:careers@alexander-dennis.com">careers@alexander-dennis.com</a>

Customer Contracts Manager

About the Job

About the Company

Alexander Dennis

Similar Jobs

Customer Operations Supervisor

Customer Operations Supervisor

Commercial Manager

Commercial Manager

Service Center Manager

Service Center Manager

Customer Value Manager

Customer Value Manager

Commercial Manager - Environment

Commercial Manager - Environment

Demand Planner & Customer Services Support

Demand Planner & Customer Services Support

Customer Success Specialist (m/f/d)

Customer Success Specialist (m/f/d)

Business Customer Contact Agent

Business Customer Contact Agent

Customer Service Officer

Customer Service Officer

Customer Service Representative

Customer Service Representative