🎯 Role Overview:The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.🔧 Key Responsibilities: 1. Windows OS Installation and Configuration:<ul><li>Perform complete imaging, installation, and configuration of Windows Operating Systems.</li><li>Install, configure, and troubleshoot software applications as per organizational requirements.</li></ul>2. Hardware and Software Support:<ul><li>Address and resolve standard break-fix issues related to hardware and software.</li><li>Provide deskside intervention for software deployment and configuration changes.</li></ul>3. End-User Computing (EUC) and Field Services Support:<ul><li>Deliver comprehensive EUC/Desktop field services support.</li><li>Perform IMAC (Install, Move, Add, Change) and break-fix installation of devices.</li><li>Conduct periodic health checks and sanity checks for conference rooms.</li><li>Escort vendors to conference rooms for break-fix services.</li></ul>4. Coordination with Managed Service Provider:<ul><li>Act as a liaison between users and MSP teams for escalations and advanced troubleshooting.</li></ul>5. Asset and Vendor Management:<ul><li>Manage asset inventory, including stock inventory and asset disposal processes.</li><li>Coordinate with the IT asset disposal vendors for hard asset disposal.</li><li>Ensure compliance with single wipe pass and secure storage of assets at company facilities.</li></ul>6. Incident and Request Management:<ul><li>Handle incident management and request fulfillment, including SRs and RITMs.</li><li>Efficiently restore services within agreed SLA/OLA timelines and ensure proper, well-documented incident closure.</li><li>Provide deskside support for software deployment and configuration changes.</li></ul>7. New Hire/First Day Ready Support:<ul><li>Coordinate with new joiners to ensure they have the necessary support to start work seamlessly.</li></ul>8. Disposal Services:<ul><li>Manage asset disposal activities, including single wipe pass and coordination with disposal vendors.</li></ul>9. General Responsibilities:<ul><li>Perform move and configuration changes as needed.</li><li>Maintain and update asset and configuration management databases.</li></ul> <ul></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

IT Desktop Support Engineer

About the Job

About the Company

AECOM

Similar Jobs

IT Endoint Services Engineer

IT Endoint Services Engineer

SAN Storage Admin

SAN Storage Admin

Desktop Support Analyst, Information Technology

Desktop Support Analyst, Information Technology

IT Business Analyst

IT Business Analyst

IT Support specialist

IT Support specialist

IT Support Engineer(Engineer,IT Infrastructure)

IT Support Engineer(Engineer,IT Infrastructure)

Regional IT Analyst

Regional IT Analyst

Systems Management Specialist

Systems Management Specialist

Systems Management Specialist

Systems Management Specialist

Systems Management Specialist

Systems Management Specialist