Who we are:  Electra is reinventing ironmaking from the ground up with a breakthrough electrochemical technology that produces high-purity, clean iron and critical co-minerals. With two operating pilots in Boulder and a new demonstration facility underway in Jefferson County, we’re on track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining, steel, and big tech, momentum is on our side. Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech, and named one of TIME’s 100 Climate Leaders, we’re building a company shaping the future of industry. If you’re looking to make an impact and join a team that’s driven, focused, and scaling, we want to hear from you.What you will do:  This is a launchpad role. You'll start with foundational IT work, but from day one you'll have a front-row seat to enterprise Microsoft 365, Intune, Entra ID, and engineering software environments — and a manager whose job is to help you grow into the next level.Responsibilities include:<ul><li>Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups </li><li>Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions</li><li>Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup </li><li>Support hardware lifecycle tasks — receiving, inventorying, and preparing Lenovo laptops and other IT equipment</li><li>Escalate more complex issues to senior technicians and engineers with clear, well-documented notes</li><li>Keep our knowledge base and end-user guides current as you learn</li><li>There is the possibility for a compensated on-call rotation with this position to support our industrial</li></ul>What we need you to bring to the team:   <ul><li>High school diploma or equivalent  </li><li>1+ years of work experience</li><li>A genuine interest in technology and a desire to build a career in Information Technology</li><li>Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner</li><li>A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills</li><li>Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)</li><li>Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments</li><li>Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members</li><li>Comfortable working collaboratively in a team environment while also completing assigned tasks independently</li><li>Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies</li><li>Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)</li></ul><div><div>What we want you to bring to the team:    <ul><li>2 + years previous Help Desk, desktop support, retail technology, or customer service experience</li><li>Exposure to macOS in a business or educational environment</li><li>Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools</li><li>Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms</li><li>CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)</li><li>Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills</li></ul>Compensation:   <ul><li>The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills, experience, and education.  </li></ul>Benefits For You:  <ul><li>100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans</li><li>$1,800 in annual employer HSA contributions (health savings account) </li></ul>Benefits For Your Family:  <ul><li>100% paid premiums across all medical, dental, vision, and telemedicine plans </li><li>12 weeks of paid parental leave </li></ul>Benefits For Your Future:  <ul><li>401k with up to 5% matching contributions which vest 100% on day one  </li><li>Eligibility for incentive stock options </li></ul> If you need an accommodation during the application or interview process, reach out to us at <a href="mailto:careers@electra.earth">careers@electra.earth</a> We’re here to help.</div></div>

Electra is decarbonizing iron and steelmaking to eliminate 3.7 gigatons or 10% of global carbon dioxide emissions. Leveraging proven industrial-scale electrochemical and hydrometallurgical processes, and backed by leading sustainability-focused venture capitalists, our team is developing lower cost, scalable solutions utilizing renewable energy to forge a cleaner, greener future for the trillion-dollar steel industry. With a uniquely collaborative culture, endless passion for developing disruptive technologies, and the opportunity to revolutionize carbon-intensive manufacturing industries, careers at Electra offer challenge, reward, and the chance to bring to market solutions that dramatically improve the health of the planet.

IT Support Technician I

Who we are:  Electra is reinventing ironmaking from the ground up with a breakthrough electrochemical technology that produces high-purity, clean iron and critical co-minerals. With two operating pilots in Boulder and a new demonstration facility underway in Jefferson County, we’re on track to reach commercial scale by the end of the decade. Backed by over $300 million and strategic partnerships with global leaders across mining, steel, and big tech, momentum is on our side. Recognized by Fast Company as a Most Innovative Company and a Next Big Thing in Tech, and named one of TIME’s 100 Climate Leaders, we’re building a company shaping the future of industry. If you’re looking to make an impact and join a team that’s driven, focused, and scaling, we want to hear from you.What you will do:  This is a launchpad role. You'll start with foundational IT work, but from day one you'll have a front-row seat to enterprise Microsoft 365, Intune, Entra ID, and engineering software environments — and a manager whose job is to help you grow into the next level.Responsibilities include:<ul><li>Serve as the first point of contact and maintain correspondence with IT support requests via ticketing system, Teams, email, and walk-ups </li><li>Triage, resolve, and document Tier 1 issues: account access, password resets, MFA/Authenticator issues, printer setup, peripheral troubleshooting, basic Microsoft 365 questions</li><li>Assist with new-hire onboarding and offboarding: laptop imaging, account creation, license assignment, hardware handoff, and desk setup </li><li>Support hardware lifecycle tasks — receiving, inventorying, and preparing Lenovo laptops and other IT equipment</li><li>Escalate more complex issues to senior technicians and engineers with clear, well-documented notes</li><li>Keep our knowledge base and end-user guides current as you learn</li><li>There is the possibility for a compensated on-call rotation with this position to support our industrial</li></ul>What we need you to bring to the team:   <ul><li>High school diploma or equivalent  </li><li>1+ years of work experience</li><li>A genuine interest in technology and a desire to build a career in Information Technology</li><li>Strong interpersonal and communication skills with the ability to explain technical concepts in a clear, patient, and approachable manner</li><li>A customer-focused mindset with a willingness to learn, ask questions, receive feedback, and continuously develop new skills</li><li>Basic familiarity with Windows 10/11 and general familiarity with Microsoft 365 apps (Outlook, Teams, Word, Excel)</li><li>Ability to follow established processes, work instructions, and standard operating procedures while completing routine assignments</li><li>Demonstrated ability to manage multiple routine tasks, stay organized, and prioritize work with guidance from team members</li><li>Comfortable working collaboratively in a team environment while also completing assigned tasks independently</li><li>Ability to work on-site in Boulder and Broomfield Colorado, and occasionally lift/move IT hardware such as desktops, monitors, and boxes of supplies</li><li>Ability to occasionally lift and move computers, monitors, printers, and other IT equipment (up to 40 pounds)</li></ul><div><div>What we want you to bring to the team:    <ul><li>2 + years previous Help Desk, desktop support, retail technology, or customer service experience</li><li>Exposure to macOS in a business or educational environment</li><li>Familiarity with Microsoft Intune, Microsoft Entra ID (Azure Active Directory), Active Directory, or endpoint management tools</li><li>Experience using an IT ticketing system such as NinjaOne, ServiceNow, Freshservice, Jira, or similar platforms</li><li>CompTIA A+, Microsoft MS-900, Google IT Support Certificate, or other entry-level technical certification (completed or in progress)</li><li>Exposure to basic scripting (PowerShell, Bash, or similar) with an interest in expanding technical skills</li></ul>Compensation:   <ul><li>The anticipated starting pay range for this position is $21.50 - $23.00 per hour and may be more or less depending upon skills, experience, and education.  </li></ul>Benefits For You:  <ul><li>100% paid premiums across all medical, dental, vision, telemedicine, short-term disability, long-term disability, and basic life insurance plans</li><li>$1,800 in annual employer HSA contributions (health savings account) </li></ul>Benefits For Your Family:  <ul><li>100% paid premiums across all medical, dental, vision, and telemedicine plans </li><li>12 weeks of paid parental leave </li></ul>Benefits For Your Future:  <ul><li>401k with up to 5% matching contributions which vest 100% on day one  </li><li>Eligibility for incentive stock options </li></ul> If you need an accommodation during the application or interview process, reach out to us at <a href="mailto:careers@electra.earth">careers@electra.earth</a> We’re here to help.</div></div>

IT Support Technician I

About the Job

About the Company

Electra

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