Job Brief: The role is responsible for managing the calendar of Australian and New Zealand client events and conferences, and partnering with marketing advisors to confirm priorities, timelines, and delivery requirements across the program. The role is also expected to independently manage end-to-end delivery for assigned events and conferences, applying sound judgment to coordinate stakeholders, ensure governance and quality standards are met, and resolve issues as they arise. The role also monitors outcomes and event performance data and provides practical recommendations to improve future planning and execution, contributing to consistent, high-impact client engagement across ANZ.  Responsibilities &amp; Duties <ul><li>Partners with marketing advisors from ANZ to define and maintain the annual portfolio of client events and conferences, confirming scope, priorities, timelines, and success measures. </li></ul><ul><li>Develops and implements event delivery plans and standardized procedures to enable consistent execution, governance, and stakeholder alignment across the event lifecycle. </li></ul><ul><li>Owns end-to-end coordination and delivery of assigned client events and conferences (in conjunction with relevant marketing advisors), exercising independent judgment to resolve issues and ensure quality outcomes, including: </li></ul><ul><li>Approvals and relevant forms </li></ul><ul><li>Assisting with abstracts and submissions (if necessary) </li></ul><ul><li>Management of attendees </li></ul><ul><li>Registrations </li></ul><ul><li>Payments and invoices </li></ul><ul><li>Calendar invitations and relevant scheduling </li></ul><ul><li>Event briefs and relevant briefing sessions </li></ul><ul><li>Updating of trackers and relevant Teams sites </li></ul><ul><li>Liaising with the graphics team for support as necessary </li></ul><ul><li>Managing invitation process and RSVPs </li></ul><ul><li>Post-event evaluation and reports </li></ul><ul><li>Event/conference budget management </li></ul><ul><li>Analyzes event and conference performance data (e.g., attendance, engagement, cost, outcomes) and translates insights into clear, actionable recommendations to optimize future planning, targeting, and execution. </li></ul><ul><li>Support in developing and maintaining reporting outputs (dashboards/trackers and summary reports) to provide timely visibility to stakeholders. </li></ul><ul><li>Liaise with external suppliers, conference organisers and industry partners on behalf of AECOM. </li></ul><ul><li>Maintain relevant SharePoint material. </li></ul><ul><li>Creates and maintains client databases with appropriate governance and quality controls to support segmentation, invitations, follow-up, and reporting needs across the program. </li></ul><ul><li>Partners with the ANZ Communications team to draft event-related social media copy aligned to approved messaging, anticipating stakeholder needs and supporting consistent, on-brand storytelling. </li></ul><ul><li>Address critical and unique concerns with the guidance of manager for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns. </li></ul><ul><li>Maintain SOP of current processes and incorporate documentation updates as required. </li></ul><ul><li>Perform complex tasks in compliance with service level agreement, process, policies, and procedures. </li></ul><ul><li>Work with manager to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity. </li></ul><ul><li>Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements. </li></ul><ul><li>Lead and support key projects and activities. </li></ul><ul><li>Provide guidance and expertise to junior members of the team in completing and performing assigned processes. </li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Events & Conferences Senior Specialist (Morning Shift)

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AECOM

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