Responsibilities &amp; Duties<ul><li>Perform basic HR systems (Workday) requests and transactions by following standard methodologies resolve HR systems related tickets</li><li>Process assigned bulk requests.</li><li>Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.</li><li>Ensures all BPAA transactions are completed within SLA</li><li>Provide standard systems guidance and walkthrough to support customers as required</li><li>Update the contact center ticketing system for assigned transactions.</li><li>Escalate identified issues and concerns to the Team Lead for timely resolution.</li><li>Perform multiple routine/ad hoc tasks in compliance with service level agreement, process, policies, and procedures.</li><li>Provide input to the completion of incident reports</li><li>Able to process straight forward Workday transactions in line with the DTPs</li><li>Contribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. </li><li>Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participate on CI project team to optimize processes.</li><li>Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated</li><li>Responsible for ensuring the Service Level Agreements are met</li><li>Support calls and chat when needed</li></ul> Qualifications and Requirements <ul><li>Preferably Graduate of bachelor’s degree</li><li>2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO Industry</li><li>Intermediate proficiency in MS Office tools</li><li>Basic knowledge and understanding of Human Resources Processes and Operations</li><li>Experience working with HR Systems preferably in Oracle, Workday.</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Coordinator II, HR Services, Contact Center

About the Job

About the Company

AECOM

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