Responsibilities &amp; DutiesContent Management<ul><li>Coordinate with global stakeholders on article creation &amp; updates</li><li>Ensure all contents undergo required Document Management Process before they go live in the system</li><li>Responsible for the governance &amp; maintenance of knowledge assets, ensuring clear, consistent, &amp; unambiguous KM repository</li><li>Index, revise, update a variety of comprehensive contents</li><li>Responsible for the provision of expertise &amp; guidance on knowledge creation, e.g. ‘look &amp; feel’ / tone of voice, to content owners &amp; review outputs to ensure quality (make grammatical &amp; format corrections)</li><li>Format HTML codes into knowledge articles</li><li>Coordinate translation requests</li></ul>System Management<ul><li>Conduct Knowledge Base system maintenance checks</li><li>Do testing before &amp; after every system release</li><li>Create &amp; maintain records of system performance, system usage, &amp; Articles inventory</li><li>Prepare visual data analysis of reports</li><li>Report issues/defects observed or raised by End Users for Development fixes</li><li>Gather requirement for system enhancements</li><li>Manage UAT with stakeholder users</li><li>Create system know-how documentation</li><li>Lead major project releases &amp; rollout sessions</li><li>Create Release Management End User Communications</li></ul>Client Management:<ul><li>Liaise with relevant Stakeholders, Content Owners, Leaders &amp; SMEs to close gaps for article updates</li><li>Participate in planning &amp; managing KM projects in alignment with agreed scope &amp; delivery time</li><li>Train Knowledge Editors &amp; Content Owners on creation &amp; update of articles in ServiceNow</li></ul>Content Planning &amp; Analysis:<ul><li>Impact assess “as is” &amp; “to be” process for adherence &amp; knowledge retention</li><li>Perform analysis of content requirements</li><li>Generate reports &amp; interpret data from MS Excel</li><li>Provide input &amp; insight on employee feedback &amp; data analysis to support identification &amp; execution on content related project opportunities</li><li>Take part in &amp;/or lead projects related to research, creation, &amp; maintenance of KM materials</li></ul>

AECOM is the world&rsquo;s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle &ndash; from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Knowledge Management Specialist

About the Job

About the Company

AECOM

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