Under the general guidance of the Senior Transportation Manager, the Service Center Supervisor will lead a team of people (may include drivers, driver assistants, and dispatchers) related to transportation at a Service Center to support operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations.<ul><li>Act as the liaison between customer service, operations, and the support team and will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as well as supporting account retention, at their service center.</li><li>Work with the Service Center Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals.</li><li>Possess working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers.</li><li>Understanding of logistics, planning, and exceeding customers' expectations.</li><li>Lead a team of people (may include drivers, driver assistants, and dispatchers) related to transportation at a Service Center to support operational strategies that align with the company’s culture and long-term goals to exceed our customers’ expectations.</li><li>Act as the liaison between customer service, operations, and the support team and will be responsible for superior customer satisfaction with adherence to customer SLAs and KPIs, as well as supporting account retention, at their service center.</li><li>Work with the Service Center Manager to ensure the location meets or exceeds environmental health, safety, and regulatory compliance, DOT regulations, production, and waste management goals.</li><li>Working knowledge of equipment types, which may include box trucks, vans, roll-offs, and tankers.</li><li>Understanding of logistics, planning, and exceeding customers' expectations.</li></ul>Primary Responsibilities (Essential Functions): Leadership &amp; Strategy <ul><li>Provide support to the service center by coaching and developing employees within their service center through continuous coaching and feedback on performance, and conduct performance appraisals for their direct reports, ensuring alignment with company goals and regulatory requirements.</li><li>Makes recommendations on salary adjustments, promotions, transfers, and dismissals within their service center in partnership with their Service Center Manager(s), District Service Center Manager, and HR Business Partner.</li><li>Participate in the recruitment and hiring of service center transportation employees and drivers.</li><li>Conducts regular meetings such as daily Tailgate Talks or Gameplan Meetings and monthly Safety Committee to keep their teams informed of current issues and events, procedural/operational changes, and new developments in the department and Company.</li><li>Accountable to provide on-the-job training and instruction to ensure training compliance.</li><li>Provide technical support to transportation staff, assist in the content development and deployment of technical training.</li><li>As a continual learner, stay updated on regulations and industry developments.</li></ul>Safety, Security, and Compliance<ul><li>Promotes Safety and Security initiatives across the entire team at their service center.</li><li>Enforces and monitors safety rules and practices to ensure a safe and healthy work environmental for all employees.</li><li>Reports and responds to service center incidents; identifies the cause when accidents or incidents occur, reviews and amends procedures as necessary and communicates finding to employees and management as needed.</li><li>Ensures all employees are knowledgeable about any potential or known hazards and takes all necessary precautions. Conducts crew Safety Meetings.</li><li>Provides and maintains compliance with personal protective equipment for their employees.</li><li>Communicates and Trains safety protocols and compliance measures to ensure operational efficiency and regulatory adherence at their service center.</li></ul>Customer Experience Management <ul><li>Supports sales department at their service center in the onboarding of new accounts with responses to inquiries.</li><li>Collaborates with commercial to maintain and monitor existing customer relationships within their service center by assisting the Order Management Specialist and customer to resolve open order and service issues, updating records accordingly.</li><li>Drives superior customer satisfaction through team performance with adherence to customer SLAs and KPIs at their service center.</li><li>Will act with urgency to resolve customer issues to maintain high service level and assist in growing the business at their service center.</li></ul>

We believe in doing what is right - for our customers, our people, our communities and the environment. Our Clean Earth division provides essential processing, treatment, disposal and recycling solutions for a wide range of complex, highly recurring waste streams such as hazardous and non-hazardous waste, contaminated soil and dredged material. Our Harsco Environmental division is the premier provider of material processing and environmental services to the global steel and metals industries, pursuing a circular economy by giving byproducts a new purpose. We deliver solutions for a changing world, and our commitment to sustainability is rooted in our past and will define our future. Our vision is for Enviri Corporation is to be a global leader of environmental solutions in the markets and industries we serve.

Service Center SupervisorNew

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Enviri

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