Customer Success Manager

Opportunity and Role

We deeply care about helping our customers get the value out of May Mobility. We’re looking for a Customer Success Manager who is passionate about our product, results driven, and excited to partner directly with customers to help them achieve their transportation goals with May Mobility. As one of our first Customer Success teammates, you’ll be a key member of the team, helping us define and grow the role itself.

What Will I Be Doing?

You will focus on both systems level work and hands on customer facing work, including:

• Establish meaningful strategic, long-term business relationships with our customers

• Helping co-create CS systems and processes - i.e. customer journey, customer maturity model plan, cross-functional touchpoints - - that act as a growth engine at May Mobility
• Working with our customers to understand their business goals and identify the tactics, strategies, and best practices needed to achieve them
• Onboarding and educating our customers to ensure they implement May Mobility in alignment with their goals and our best practices
• Successfully developing and delivering educational content while tracking progress
• Create and execute against external project plans for customer deployments
• Collaborate with internal cross functional teams such as engineering, marketing, and sales to implement a plan of success for each customer
• Focusing on ways to increase retention - - including surfacing expansion opportunities
• Collecting product feedback and channelling it to the Product Team

What Should I Bring?

• System/Process-orientation
• Very high EQ
• Experience working cross-functionally with Engineering, Sales, Marketing, Product, and external partners
• Curiosity & Passion

• Bachelor's Degree
• An ‘I Heart Outcomes’ attitude & strong self motivation
• 1-2 years experience in SaaS Customer Support, Customer Success, Consulting
• Experience with problem solving in a customer facing environment
• Willingness to travel up to 25% of the time
• Excellent verbal and written communication skills with the ability to explain complex and technical topics in an easily understood manner

What’s In It For Me?

We don’t work for the same company for our whole career anymore; how will working as a CSM at May Mobility make me a better version of myself?

• This role will prepare you to build and run a customer success organization (or to cross-functionally partner with one). You’ll learn both the business theory side of Customer Success (it’s a growth engine!) and the practical skills required to help your customers (and your company) succeed.
• We’ll build a roadmap of you. The product has a roadmap, so we know where it's going. You’ll have a roadmap, too - - so we know where you're headed and can plan to get you there.