Technical Services Representative

About CarbonCure Technologies

Architects, structural engineers, owners, developers, and government agencies are urgently seeking proven ways to reduce the embodied carbon of their building projects. Recognizing concrete as a solution, CarbonCure Technologies, a fast-growing, clean tech company, has developed a technology widely used by concrete producers to reduce their environmental impact and production costs. The technology injects captured CO₂ into concrete during mixing, where it is mineralized and permanently removed from the atmosphere. Available from hundreds of concrete plants, CarbonCure-based mixes are transforming the built environment and have permanently removed more than 130,000 metric tons of carbon emissions from the atmosphere. 

CarbonCure was named the Cleantech Group Global 100’s 2020 North American Company of the Year and winner of the global NRG COSIA Carbon XPRIZE competition. CarbonCure’s investors include Amazon, Breakthrough Energy Ventures, Microsoft, Mitsubishi Corporation, and Carbon Direct.

The company's core values are innovation, sustainability, trust, high performance, collaboration, and straight talk.

Our Culture

Our team is made up of energetic, entrepreneurial individuals who are passionate about driving meaningful solutions to combat climate change. Besides being dedicated to our mission, we believe in work-life balance and active involvement in our local community. We value integrity and accountability; and our core values include high performance, collaboration, straight-talk, and innovation. We don’t take ourselves too seriously, but we are here to change the world.

Purpose Driven Position 

Under the direction of the Director of Technical Services, the Technical Services Representative works primarily in support of the Technical Services Manager to provide post-equipment installation support, customer service and technical recommendations. The objective of the role is to contribute to the overall success of new and existing customers.

The Technical Services Representative will work closely with Technical Services Engineer to ensure seamless integration of the technology in ready-mix concrete plants across North America. CarbonCure is seeking Representatives who possess both interpersonal and technical skills, however, the scope of this role is primarily customer service-based and applicants with demonstrated technical sales and customer service backgrounds will be prioritized. Training opportunities on technical standards will be provided. Overall, CarbonCure is looking for someone that will be fully invested in customer success as a professional mandate.

What you’ll be doing  

• Standardized field testing for concrete on various ready-mix concrete plant sites
• Provide top-notch, on-site support to Quality Control and Technical Services staff and advise on product integration into customers’ existing operations
• In collaboration with the Field Engineering team, inspect and make recommendations on service requirements for installed equipment
• Data entry into our internal systems for analysis
• Concrete specific data analysis, visualization and management
• Extensive travel will be required both in Canada and the USA
• Communicate effectively the testing requirements for CarbonCure implementation
  

What you’ll need to succeed

• 3-5 years’ experience in a customer-facing, technical role
• Demonstrated excellence in customer support, service and relationship development, including personal and professional references
• Demonstrated technical aptitude that allows one to professionally understand, develop and present technical solutions to technical end users
• Background in the construction, admixtures, civil engineering, cement and concrete industry considered a strong asset
• An undergraduate degree or diploma in civil engineering or civil engineering technology considered an asset
• Valid driver’s license and clear driving record
• Experience with various software; including zoom, slack, project management platforms
• Experience using a customer relationship management tool (ex: Salesforce) would be considered a strong asset
• Valid passport and legal ability to travel internationally within Canada and the US
  

Work Environment 

This is a permanent, full-time position working remotely. The position will involve travel

Closing Statement

We would like to thank all applicants for their interest. Please note only those selected for an interview will be contacted. If you feel passionate about this opportunity and believe that you have the skills to excel in this role, apply! Or if this sounds like someone you know, please share this posting.

We want you to know that you can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself. We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.