Senior Quality Specialist

We’re making zero carbon happen

We’re OVO Group, a big family of companies united by a single vision: to get to zero carbon, fast. 

We call this Plan Zero – and it shows how we’ll be fighting the climate crisis and transforming the way people use energy over the next decade. To do this, we need the sharpest minds. Are you up for the challenge?

Do great green things with OVO Energy

So much has changed since we launched in 2009.  Our goal remains the same though: make energy cheaper, greener, and simpler. Just as it was on day one.

Everyone belongs at OVO

Our aim is to build a diverse and inclusive movement: teams of brilliant people, with unique talents, skills, passions, and experiences. 

We encourage everyone to join us, whatever your gender identity, race, ethnicity, sexual orientation, age, life experience, or background. So please come as you are – we can’t wait to meet you.

Where in the world of OVO will I be working?

This role sits in the quality assurance team within OVO Energy Solutions, where we install energy efficiency measures in domestic properties through commercial contracts secured with social housing providers and other partnerships.These contracts cover the installation of external wall insulation, central heating systems and renewable energy solutions alongside associated works.

What will I be doing?

Key responsibilities include:

• Quality Monitoring - Monitor adherence to procedures through regular checks on business practices. Support the business in maintaining records relating to risk and change management
• Document Management - Maintain a document register to control the suite of documentation for the business and support the business in creation and review of processes
• Process Creation - Development of process maps and supporting documentation 
• Quality Management System Support - Support the business in maintaining the Quality Management System and external certifications to a high standard
• Project Compliance - Provide review and guidance on compliance requirements to new initiatives coming into the business. This includes construction compliance like PAS 2030/2035, Energy efficiency funding like ECO and general laws and regulations like General Data Protection Regulations
• Risk Management - Maintain a business risk register aligned to the business objectives and strategy and support the business in ensuring appropriate checks and controls are in place to mitigate risks to the agreed level. This includes business continuity management.
• Reporting and Trend Analysis - Provide quality reporting and trend analysis to support continuous improvement across the business.
• Act as Assurance Manager deputy as and when required (to cover absence/annual leave)

Take the lead and be the key contact for:

• Funding requirements - Monitor the industry for new funding schemes and maintain knowledge and understanding of all energy efficiency funding schemes in line with business objectives and strategy.
• Legislative/Regulatory requirements - Understand the legislative and regulatory requirements applicable to the business and maintain a register of requirements and business activities in place to meet requirements. Liaison with OVO Legal & Risk Teams will be required.
• Process Support - Applying all compliance requirements to business processes and checking that adequate controls are in place to maintain compliance.
• Business Accreditations - Support the Assurance team with maintaining accreditations in line with business objectives and strategy.

Is this the job for me?

Ideally you will have:

• Experience and knowledge in trend analysis and continuous improvement.
• Experience in creating and reviewing process maps and process documentation
• High standard of skills and experience in effective problem solving.
• Experience of building strong networks and managing third party relationships.
• Experience in completing quality checks/audits
• Experience in risk identification, assessment, scoring and controls analysis
• Experience in business continuity impact assessments
• Strong IT skills specifically in spreadsheets with ability to create reporting and conduct trend analysis.
• Good understanding of regulatory/legal requirements relating to the installation of energy efficiency measures and associated funding mechanisms.
• Knowledge and understanding of the installation of energy efficiency measures, particularly External Wall Insulation, Cavity Wall Insulation, Underfloor Insulation, Boilers, and Heating Controls & renewables.
• Strong communication and presentation skills
• Ability to work well on own initiative and as part of team
• Attention to detail
• Problem Solving
• Self-motivated and assertive
• Desirable but not essential - Knowledge and understanding of the installation of energy efficiency measures and associated regulatory and legal requirements, particularly the Energy Company Obligation and PAS 2030.

Let’s talk about what’s in it for you

We’ll pay you between £29,960 and £46,740, depending on your specific skills and experience. If your expectations are a little different, have a chat with us! We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You may be eligible for an on-target bonus. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay.  It’s an extra 9% of your salary on top of your core pay to use as you like. You can take it as cash, add to your pension, or choose to spend it on a huge range of flex benefits. 

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, gadget, travel and cyber insurance, workplace ISA, will writing services, DNA testing, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, culture cards, tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £300 off any OVO Energy plan (when you pay by Direct Debit), plus personal carbon offsetting and great discounts on smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans 

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!