Client Success Manager

about 1 year ago
Full time role
Hybrid · Remote · Paris, IDF, FR... more
Hybrid · Remote · Paris, IDF, FR... more

Job Description

About Nautilus.

Nautilus is building artificial intelligence to advance the efficiency of ocean commerce. We deliver technology to help shipping companies minimize fuel consumption, maximize operational efficiency, and optimize fleet performance. By arming ship owners and operators with real-time predictive decision support, Nautilus is reducing greenhouse gas emissions and making global trade sustainable.

Ocean shipping consumes over $100 billion dollars of fuel every year, and up to 30% of it can be saved. For owner-operators, reliance on manually collected and analyzed data makes it difficult to optimize fleet performance in real-time. By providing a unified data platform that leverages machine learning, Nautilus helps its clients make better decisions to maximize the return on each ship and every voyage. For our clients, this means they drive closer collaboration, greater transparency, and stronger accountability across their global teams every day.

About You.

Client Success owns the client relationship post-sales. The team’s goal is to maximize client value with every interaction including pre-sales support, project management, change management,  uncovering valuable data insights, and identifying upsell opportunities and obtaining public-facing client testimonials. The team consists of Client Success Managers who work with a set of named accounts, and Analysts who use data and models l to derive insights to help customers optimize their fleets. Together these teams are responsible for empowering our clients to reduce fuel consumption and CO2 emissions, and achieve their desired outcomes..

We are looking for a technically-minded and client-oriented Client Success Manager who can become a trusted advisor to clients, drive change management strategy and execution, ensure Nautilus become part of client’s workflows to maximize the value our clients receive from our solutions, and make strong advocates out of each of our clients. In this role, you will be working with a diverse selection of our clients based in Europe In all maritime segments (LNG carriers, bulkers, tankers, containers, car carriers).

Outcomes For This Role.
  • Work cross-functionally with the Product, Implementations, Sales, and Client Success teams to deliver and quantify product value generation for each individual client
  • Conduct extensive research and discovery into our strategic enterprise accounts to uncover their business objectives and desired outcomes, to map their internal processes and identify opportunities to generate more value
  • Identify key metrics, financial targets, and operational behaviors that could be influenced by Nautilus engine and services, and build analytical models and presentations demonstrating clear ROI (return on investment) 
  • Create and present materials to C-level executives and other key decision makers at maritime organizations
  • Build and deliver a change management plan to ensure our services and products are adopted
  • Inform and guide the product team on feature prioritization for maximum client/prospect value generation
  • Monitor and report on clients’ health to the company to proactively adapt our strategy to deliver value
  • Identify and qualify expansion opportunities in portfolio
  • Lead renewal process for assigned clients
Proficiencies.
  • 3+ years delivering value to clients in a SaaS or consulting company
  • Strong willingness to contribute to our mission of reducing shipping CO2 emissions.
  • Client facing with presentation preparation and delivery experience
  • Experience engaging with C-level executives preferred (internal and external)
  • Holistic view of business opportunities, understanding both the big picture down to the fine details
  • Capacity to quickly grasp new technical concepts, combined with excellent analytical financial modeling and quantitative assessment skills
  • BA/BS degree in a quantitative field (e. g. Engineering, Business, Finance, Economics, Math etc) preferred
  • Capacity to teamwork remotely, with most colleagues being in New York and Singapore and flexibility in working hours to accommodate calls with remote team mates and clients
  • Experience of managing complex projects with a multitude of stakeholders
  • Curiosity, proactivity, autonomy and an entrepreneurial spirit
  • Working knowledge of SalesForce, Notion, G Suite & Slack

Bonus.

  • Experience in a shipping company is a plus
  • Deep understanding of the Maritime industry and technologies, specifically LNG is an advantage
  • Greek or Scandinavian language is a plus

Our core values.

Get ready to join a group of diverse, smart, talented, and driven individuals. We are looking for people who are motivated by environmentalism and a future where shipping is sustainable and safe. A team member joining Nautilus is...

  • We’re THOUGHTFUL, with a bias towards action.
  • We’re an INCLUSIVE crew, and we are not passengers along for the ride.
  • We’re DIRECT and we ask the tough questions.
  • We EMPATHIZE with humanity.
Location: Paris, London OR Remote, EU.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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