Technical Account Manager - German speaking

Job Description:

• Overseeing current customers’ accounts within PVcase customer base
• Understanding and anticipating clients’ business needs to drive the success of accounts
• Negotiating contract renewals and expansion opportunities
• Proactively managing customer pipeline and renewals to meet monthly and quarterly objectives
• Strengthening client relationships with ongoing communication and new solutions
• Running Quarterly Business Reviews with accounts
• Assisting in collecting client feedback, defining processes, and identifying best practices
• Working closely with our customer-centric product teams to create partnerships and benefits that enrich our customers’ experience and align with strategic objectives - as well as acquiring new customers
• Aligning resources to achieve key business goals
• Reporting updates and preparing needed information/reports to the HQ regarding progress on KPI and goals’ progress
• Sharing knowledge with other colleagues and HQ on effective practices, competitive intelligence, business opportunities, and needs

Requirements:

• 3+ years of experience in a customer-facing role within the SaaS industry, e.g. sales, account management, or product management, or a minimum of 3 years experience in either the PV solar industry
• Excellent interpersonal and written communication in German and English (C1 or C2)
  
• BEng/BSc graduate or technical work background
• Knowledge of AutoCAD
• Strong experience retaining and expanding accounts
• Ability to multi-task across multiple projects and internal partners
• Thorough working knowledge of sales tools, including Salesforce.com
• Excellent understanding of the Solar market, competition, industry trends, and client’s needs
• Hands-on mentality, stress resistance, as well as creative problem-solving abilities
• Demonstrated history of increasing sales performance through partnership initiatives
• Excellent planning, organizational, leadership, verbal, and written skills
• Commercial acumen combined with analytical rigor

What we offer: 

• Flexible work hours & remote work 
• Employee Stock Option Plan (ESOP)
• Working in one of few Solar and IT companies in the world
• Full training and onboarding program, best Software tools in the market
  
• Participation in training and international conferences
• Budget for personal and team external training and team buildings
• Exclusive work with international markets 
• Steadily increasing salary 
• Frequent in-office and after-hours activities with fun and vibrant team members 
• Additional vacation days for b-day, non-smokers, etc. 

Salary range:

The salary proposal depends on the applicant's competencies and experience.

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