Customer Experience Manager

You will be working with the 3W Passenger team in Bengaluru.

This team runs on a hustle mindset with an objective to increase Exponent Energy’s market share in the city of Bengaluru and beyond and help more people adapt to 15-minute rapid charging technology achieved by our Flexible Energy Stack, which consists of the e^pack (battery pack) and e^pump (charging station).

Our philosophy: Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build fast. Build passionately. Build to simplify.

Roles & Responsibilities:

You will ensure the smooth running of ground operations and help the customers have a seamless, hassle-free experience,s, training the drivers, demos to relationship management, you will play a critical role in the team.

Responsibilities:

Operations management & Customer experience 

• Responsible for supporting day-to-day operations 
• conducting comprehensive training for the drivers
• Must have excellent customer service & relationship management across the value chain - from driver community to fleet managers.

About the candidate

• Relevant experience in 3w or commercial vehicle operations, Engineering background is an added bonus
• Structured problem-solving, detail-oriented, and customer-first attitude
• Past experience in operations and customer experience.
• Sales experience is a bonus 
• Market knowledge (EVs, & Charging station)
• Data analytics skills / should be comfortable working with MS excel. Should have the intuition to use data effectively.

This is a field Job & desk Job

What matters:

Quality of work

Approach towards problem-solving

Dissatisfaction towards mediocre work

Resilient attitude to bounce back after failing

About Us

Exponent simplifies energy for EVs.

Co-founded by Arun Vinayak (Ather Energy's Founding Partner & Former Chief Product Officer) and Sanjay Byalal (Former hardware strategic sourcing and cell strategy lead, Ather and Former Supply Chain Lead, HUL), Exponent focuses on solving two sides of the energy problem by building the e^pack (charging station) and e^pump (battery pack) which together unlock 15-min rapid charging.

The 200+ strong team of passionate builders have a ton of EV experience and are currently looking for more builders to join one of the best EV teams in India to build & scale Exponent.