Senior Customer Success Manager (f/m/x)

Become part of Tanso and leverage your customer success expertise for climate impact.

Join our team to take an active role in helping companies master their sustainability goals and challenges and start your career in a fast-growing environment. Your main objective is to turn (your) Tanso customers into successful Tanso advocates, take ownership to make us as a Customer Success Team even better and support us in delivering value to our growing customer base at scale.

As our Senior Customer Success Manager, you work together with our Customer Success Lead and the Customer Success Team to build and refine our customer success strategy while working on the front lines of ensuring value delivery in our customer base from sustainability managers to C-Level executives.

In your role you will be building and maintaining strong relationships with customers, ensure value delivery and communication and challenge and improve our CS processes.

How you succeed

🤝🏼 Build relationships & Tanso advocates

• Turn customers into Tanso advocates. Get new customers up to speed quickly and deliver and communicate value.
• Nurture and maintain customer relationships. Ensure professional and empathic communication across all interactions, touch points and stakeholders.
• Be a sparring partner. Provide best practices for software adoption, carbon management and effective sustainability reporting.

📈 Steer insights & customers

• Be an expert on your customer. Understand their key pain points, needs and expectations and be the customers advocate within Tanso.
• Renew and upsell customers. Leverage the value you created and your expert knowledge on your customers to craft the optimal Tanso offering for them.
• Drive customer-centric projects & product development. Proactively get feedback for the Product team and drive (cross-collaborative) projects to improve the customer experience

🚀 Develop CS at Tanso

• Level up CS. Drive (strategic) projects to improve how we work as a CS team and with our growing customer base at Tanso. Constantly look for opportunities to work more efficiently while improving customer experience.
• Be on top of your metrics. Use best-practice metrics to track the success of our efforts and drive initiatives

Why Tanso?

• We’re on a mission to decarbonize the industry, and we’d love for you to join us. That’s why we offer a highly competitive, entrepreneurial compensation package, including a significant equity component.
• Our team thrives on embracing uncertainty. We work in cross-functional teams to tackle ambitious challenges, actively seek feedback, and believe there’s no such thing as a “dumb” question.
• We’re a diverse group of people, and that diversity is what makes our experience extraordinary. With team members from various backgrounds, disciplines, and cultures, we bring unique perspectives to everything we do and are always eager to learn from each other.
• We offer an environment that puts your needs first. You’ll get access to sponsored EGYM Wellpass to find inner peace at yoga or your inner monkey at bouldering.
• We’re here for fun, too. Be it Friday gatherings, company retreats in the Alps or daily Kicker sessions.

Whom you will be working with

• Franziska - Customer Success Lead
• Julia & Felix - Customer Success
• Gyri - Co-Founder & CPO
• Vignesh - Climate Intelligence
• Christoph & Julius - Product Management

Recruitment Process

1. Culture & Personal Fit with Saskia - get to know Tanso and ask all your questions
2. Role Introduction with Franziska - understand your role and see whom you will be working with
3. Deep dive with Franziska and Julia + Team Lunch - get a feeling for the tasks ahead of you and meet your future colleagues

Hard Requirements

• You already live or are willing to relocate to Munich.
• You must have a pre-existing working permit for the EU.
• You must speak English at level C1 or higher.
• You must speak German at level C2.

You're wondering why there isn't a longer list of hard requirements in the job description? We believe it's more important that you are excited about the role and want to grow with it, instead of fulfilling some specific high-level requirements. We think there can be numerous different paths that could qualify you for this role, and we want to hear YOUR story.