Account Manager

Account Manager

About Us

This exciting opportunity to join a Climate FinTech start-up in London.

Climate X is the world’s only fully integrated climate risk platform, helping financial institutions to price, manage and build resilience to climate change impacts on the built environment. Through cutting-edge science, we provide climate financial risk data to global banks and asset managers, defending global economic stability against the impacts of climate change. Our innovative solutions have transformed the approach of businesses and corporations towards climate challenges, enabling them to build and retrofit structures for a sustainable future.

We have recently closed a $18 million Series A funding round led by Google Ventures. With this new backing, we are looking to expand our team.

We believe diversity is a strength - with our founders, team, and investors coming from various backgrounds. We’re not building just a team but a place of innovation where problem solving, and fun coexist to address the most significant challenge our society is facing today.  

The impact you’ll own

Working closely with the post-sales team, deliver strong customer service to demonstrate the value of the full Climate X suite. You’ll be owning the upsell and cross sell opportunities for our current customers. Being able to recognise where the sales opportunities lie and work to expand accounts. You will need to build and maintain strong client relationships to ensure long term client satisfaction and loyalty.

While you will be targeted in account growth, you will be ensuring product adoption in our clients with a constant feedback look to the product team for client feedback. Working in cross-functional teams, deliver value and act as the client’s advocate within the company.

Essential Skills

• Account Growth & Expansion. Identify and drive opportunities for upselling and cross-selling to expand the client's use of products or services. 
• Customer Retention & Renewal. Manage contract renewals and proactively address issues to ensure continued client engagement. 
• Strategic Account Planning. Develop and execute strategic plans to achieve client goals and drive account growth. 
• Collaboration & Advocacy. Work with cross-functional teams to deliver value and act as the client’s advocate within the company. 
• Support Marketing Initiatives. Work with Marketing to maximise growth opportunities and drive targeted campaigns 

Desirable Skills

• Ability to exercise excellent time management and meet multiple deadlines.
• A passion for learning about climate change.
• Understanding of, and interest in, the current climate change landscape and future trends.
• Understanding of Climate Risk models
• Experience working at a B2B SaaS company.
• Experience with HubSpot and JIRA.

Benefits 

🌍 Contribute to a business making purposeful impact related to climate change 

💡 Monthly training & conference budget to help you upskill and develop your career (£1,000 per year) 

📈 6 monthly appraisals and 12 monthly pay reviews 

💰 Pension contribution scheme 

🏡 Flexible hours and hybrid working (3 days/week in office; core hours 10am-4pm) 

🏥 Mental Health and Wellbeing support via Oliva  

🏖 25 days holiday, plus Bank Holidays, annual 3-day Christmas-closure, and half day on your birthday (36.5 days total!) 

🏏 Optional quarterly socials, dinners, and fun nights out 

🥐 A fully stocked supply of snacks, fruit, and refreshments for the days when you are in the office 

🚴 Cycle to work scheme via gogeta

Equal Opportunities 

Climate X are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to creating an inclusive environment for all employees and welcome applications from individuals of all backgrounds. 

This will be an office first role, based in London. We cannot work sponsor visas at the moment.

Applying for this role – if in doubt, do it!

We've tried to make the hiring process as easy and transparent as possible. That's because we want to respect your time and help you succeed if you apply.

If you don't tick every box in the job description or think there are different ways to shine that our job ad doesn't quite capture, it's okay! We encourage you to apply anyway instead of not applying at all!

If there are any adjustments, we can make to help make the process easier for you, for example, if you have a disability or a different way of working that we should be aware of – please let us know, and we'll do our best to help.

If you want to build something that matters to the world and are ready to join our team on this journey, apply now!