Procurement System Support

About this opportunity

The role of a Procurement System Support, centers on supporting the wider supply chain team with technical and administrative duties. Reporting to the Procurement Leader, your responsibility is to support suppliers & internal purchasing personnel with our global technology platform for business spend management (BSM) called Coupa.

Your key responsibilities will be to:

• Action tickets escalated to the Coupa team from the first level support team.
• Serve as back-up to the Coupa ticketing support team when required.
• Perform troubleshooting through technical knowledge of Coupa and SAP
• Assist with Coupa to SAP Integration errors (PO, Receipt & Invoice)
• Update existing catalogues, amend content groups required and creation of new one.
• Design/create training material to support the systems.
• Conduct online training for end-users, both internal and external (vendors).
• Support with transition of vendors from legacy system to Coupa and process configuration changes.
• Ensure compliance with the Health and Safety in Employment legislation, and Pact policies.

Your skills and experience:

To be successful in this role, you’ll have:

• 2 to 3 years of experience in ERP systems preferably SAP in a support/procurement environment.
• Willingness to learn new systems (e.g., SAP, Coupa).
• Experience in designing processes, guidelines, and training materials.
• Proficient in Word, Outlook and Excel
• Strong problem-solving skills and attention to detail
• Excellent written and verbal communication skills and the ability to relate to a variety of people.
• Abilit to work in a dynamic and fast-paced environment