Human Energy - Customer Experience

Kōrero mō te tūranga | About the role

Would you like a job at one of New Zealand’s favourite power retailers? We are looking for our next group of Customer Service Representatives to join the team. At Contact Energy, we reckon we offer the best customer service in Aotearoa.  

As a Customer Service Rep you are the face and heart of Contacts customer business! You will deal with everyday kiwis on an inbound phone line, across broadband, electricity, gas, mobile and any additional products we might add in future! 

Your focus in this role is to deliver outstanding customer experience, initially through our phone channel and later through our digital channels. Some of what you’ll do day to day to achieve this: 

• Resolve issues for everyday kiwis for things across high bills, disconnection, credit related issues and other challenging customer situations. You will stay calm during these convo’s so you can get the best outcome for the customer!  
• Take the opportunity to check customers are on the best deal and see if there is any other products or plans that Contact offers, that works for them and their family! 
• Work across multiple systems to get the right info to help customers and solve their problems! 
• Take the technically complex and make it simple as you will be taking customers through setting up and using their broadband and digital tools. 

This role isn’t easy but it is rewarding! To top it off we have a really supportive and caring environment here at Contact that will help you thrive. Check out our video at the bottom of the page to get a feel for who we are!