Field Service Engineer, Medium Voltage - Phoenix, AZ
At SMA America, we believe in Energy that Changes. Since 1981, SMA has been developing innovative solar technology with a purpose -- making the installation, operation, and maintenance of photovoltaic power plants simpler, more reliable, safer and more cost effective. In the meantime, we’ve also been collecting awards as a great place to work, providing growth opportunities to our employees, and challenging conventional thought.
Our Field Service team is looking for a Field Service Engineer, Medium Voltage to support operations across the US. If you want to join an award-winning company (including ranking 10th in the Global 100 Most Sustainable Companies), apply today!
PURPOSE OF THE POSITION
The Field Service Engineer — Medium Voltage is responsible for performing warranty repairs, technical support, and testing the internals of SMA Medium Voltage products. Duties include MVT core testing, troubleshooting, repairing, analyzing data, operations, and maintenance activity for MV Products. This job requires working with medium/high voltage electricity and maintaining excellent customer service activities while in the field at customer sites.
PRIMARY DUTIES / RESPONSIBILITIES
- Tests, troubleshoots, repairs, and analyzes SMA's MV systems in the field, via email, telephone, and site visits
- Develops a detailed knowledge of SMA's Medium Voltage products, associated SMA and/or third party accessories sold by SMA
- Required to maintain accurate inventory count of spare parts provided by SMA
- Regularly works with medium/high voltage DC electricity, three-phase power, and the related software and firmware of SMA products
- Maintains a high level of customer satisfaction while striving to lower the costs of field service expenditures
- Collaborate cross functionally with the Global Service Organization, Quality and Suppliers to provide customers with Root Cause Analysis of failures. Additionally responsible for keeping customers informed of the RCA status.
- Perform and maintains maintenance activities in accordance with the SMA product maintenance manual on assigned sites with SMA customer contractual obligations.
- Requires the ability to work weekend and/or nights on a case by case basis.
- Other duties as may be required or assigned.
REQUIRED TRAINING (TYPE / DURATION / FIELD / ADDITIONAL TRAINING)
- A Bachelor's degree in a technical field is strongly preferred.
REQUIRED RELEVANT PROFESSIONAL EXPERIENCE (TYPE / DURATION)
- At least 3 years of experience in electrical, electronic and/or network communications are required.
- At least 3 years of experience with Medium Voltage equipment is required.
- Prior experience with cold weld patch repairs and field transformer repairs is required.
- Experience with pad mounted transformers, Medium Voltage Terminations and operation of Switchgears is preferred.
OTHER SPECIALIZED SKILLS
- Ability to work non-standard business hours occasionally to support service customer contracts
- Knowledge of solar and/or alternative energy markets is preferred
- Knowledge of National Electric Code is preferred
- Knowledge of solar and/or alternative energy markets is preferred
- Advanced knowledge of power plant measurement devices and techniques is strongly preferred
- Ability to analyze and solve problems effectively
- Proficiency with Microsoft Office Suite (Word, PowerPoint and Excel) is required
- While performing the duties of this job, the employee is constantly required to travel, stand, walk, talk, hear, look and see
- The employee is occasionally required to sit, reach above the shoulder, stoop, bend, squat, and kneel.
- The employee must routinely lift up to 50 pounds.
- Have direct interface with German Counterparts for technical assistance and guidance on MV systems and attend meetings with them on a daily or weekly basis
Additional Details:
- Compensation Range: $28-32 per hour
- Comprehensive benefits including health/dental/vision with $0 premium options, 401k with match, advanced training and education opportunities, etc.
- On-call schedule required
- Based out of your home office with regular site visits
- Must be located in Phoenix, AZ or surrounding areas
Our EEO Policy
We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.
In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.
Our Privacy Policy
During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes].
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