Fleet Lead

Our Values

• Our member is our hero. Our members are at the core of our company. Only by empowering them can we accomplish our vision.
• We Never Settle. We are relentlessly pursuing the exceptional and challenging the status quo–always making our service, experience, and company better.
• We Take Our Success Personally. We all have a stake in the success of Ridwell. You are empowered to make an impact. 
• Purpose Drives Our Actions. Knowing why we are doing something enables us to focus on what is truly important.
• We Are Stronger Together. Every person is critical to our success. We need diverse perspectives to execute on creative solutions. By fostering collaboration and connection at every level, we can be phenomenal.

Responsibilities

• Assign vans, distribute key pouches, and assign routes in Admin
• Ensure vans have essentials (gas cards, chargers) and inspect for damage (e.g., fuel siphoning, cut fuel lines, damaged fuel necks)
• Verify daily pre-trip inspections and follow up on non-compliance
• Optimize routes using technology and manual adjustments
• Identify and resolve route issues to prevent recurrence
• Troubleshoot driver call-outs and van availability with the Supervisor
• Coordinate van swaps with rental partners as needed
• Coordinate with the Warehouse Lead and Supervisor to stock vans with ops bags, bins, and other supplies
• Load boxes into trucks for shipment
• Oversee daily dispo runs, ensuring materials are sorted and logistics are managed
• Communicate route and pickup discrepancies with fleet support
• Partner with ops and tech teams to address recurring issues
• Assist with the morning driver meeting and support drivers heading out
• Provide backup driving as needed
• Train and develop new employees, including ride-alongs
• Coach employees on performance metrics (stops per hour, accuracy, policy compliance)
• Ensure compliance with company policies and procedures
• Report scheduling and staffing gaps to management
• Manage key-holding responsibilities, including opening/closing procedures
• Attend and contribute to weekly meetings
• Complete daily shift reports to update Ops leadership on processing progress

Requirements

• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve logistical issues efficiently.
• Detail-oriented with a focus on accuracy and efficiency.
• Proficient in G-Suite and/or Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work collaboratively with various teams.
• Strong problem-solving skills and ability to think critically.
• Valid driver’s license and reliable transportation.
• Physical ability to load/unload boxes and equipment.
• Ability to communicate effectively in English digitally over text message and email.

Benefits

• Medical, Vision, and Dental plans are available with $0 monthly premium costs, with buy-up options available
• Voluntary Life and AD&D for self and spouse/domestic partner 
• Voluntary Short-Term and Long-Term Disability insurance 
• 401(k) 
• Paid Time Off 
• Sick leave
• Paid Holidays 9 paid days per year
• Paid parental leave
• Commuter Benefits for parking and/or transit 
• Employee Assistance Program (EAP) provides 4 counseling sessions per incident for common challenges such as relationship, family issues, stress, anxiety, and other life challenges 
• Employee Discount on Ridwell Membership