Customer Success Manager Italian Market

About the job

Do you want to play a key role in shaping positive customer experiences and growth? At Sensorfact, we are committed to helping businesses save energy and work towards a sustainable future. 

As a Customer Success Manager, you’ll be responsible for ensuring business retention and expansion by providing unparalleled value to your customers, ensuring they have a great experience, and becoming a trusted advisor of a portfolio of between 150 and 200 clients.

What you will do:
In this role, you will

• Help customers achieve their business objectives by using our product;
• Have regular check-ins to increase their satisfaction, advice them and solve potential issues;
• Give software trainings and explain our latest and upcoming features;
• Share relevant content (e.g. customer stories and case studies);
• Set up cross-sell demos with our Sales colleagues to get them interested in our other propositions.

A good technical understanding of our products and close collaboration with customers and internal stakeholders (Sales, Renewals, Onboarding, Consultancy and Product) are essential to thrive in this role and be successful.  Who are you:

This role is perfect for your if you:

• Are customer centric and truly enjoy building strong customer relationships and becoming a trusted partner;
• Have a commercial mindset, are able to spot upsell and cross-sell opportunities and closely partner with the sales team to drive them forward;
• Are a creative self-starter with can-do attitude to spot opportunities to improve processes and increase customer value, whether for individual customers or more generally;
• Are familiar with SaaS technology and are interested in our propositions. You don’t need to become the absolute product expert, but you should quickly understand the core features and functionalities;
• Have strong organizational skills and can manage multiple tasks simultaneously and ensure accurate reporting. Nothing slips through;
• Have excellent communication skills in Italian & English;
• Are flexible and adapt quickly within an agile environment, as the Customer Success Team grows and develops.

Why you will love working here:

• You can play a key role in the growth of Sensorfact and with that creating a smart and sustainable industry;
• Sensorfact grows rapidly and that results in a lot of opportunities for our employees. If you join, you can grow with us;
• We have an open culture where you get a lot of freedom and where taking ownership is valued;
• Legendary lunches, drinks and other activities with colleagues (our office manager Elise exceeds our expectations every time)...

…and we obviously offer you the usual: a contract for 32-40 hours per week, employer contribution to your pension, 27 holidays, €500 contribution to set up/improve your home office and a NS business card to get you to our great office. 

#LI-FRANCESCA