Account Manager (DACH)

Want to be an integral part of VanMoof’s exciting new chapter? Currently we’re re-engineering how we ride, and as our new Account Manager, you’ll play a big role in helping define our future and our relationship with our partners. 

As our inside Account Manager you are the go-to between our service partners, dealer stores as well as the Sales Representatives in the field. You will build and maintain relationships with your assigned partners as you are the point of contact for many of their questions. Joining a team of 4 Account Managers, you take full ownership of searching for new partners and onboarding them, small administrative tasks and support partner requests. You are the brains and hands for the sales representatives in the field, working closely together as equals to make sure our partners have everything they need to provide outstanding service and to grow together with VanMoof.

Sales figures will be supported when building and maintaining an outstanding relationship with our resellers. Make sure your accounts are feeling confident with our products by providing Training, Onboarding and showing them our online tools they can use. You are the liaison between Customer Service, Operations and our Sales team in the field. Align with your colleagues on a daily basis to see if there is anything you can help with by being their inside partner. Together with the outside sales representatives you are managing the area appointed to you, both proactive and responsive. 

What you’ll do:

• You are responsible for the partner network in the DACH region.
• The first point of contact for our partners (both Sales and Service) as well as the sales representatives in the field.
• Resolve escalations in a creative and timely manner.
• Lead continuous improvements to keep the partner network happy and moving.
• Build, maintain and expand relationships with our partners.
• Work on understanding the technicalities of our bikes.
• Find and onboarding new partners and support requests, handling administrative tasks and support partners where needed.
• Closely working with Customer Service, Operations and our outside Sales team to support partners with all requests.
• Visit partners when needed, a couple days per month.

What you'll bring:

• 2+ years experience in commercial roles (B2B). 
• Proven track record in customer facing problem solving.
• Business/entrepreneurial mindset to go the extra mile.
• Passion and curiosity for e-bike industry.
• Proactive team player and good communicator. 
• Ability to hit the ground running from day one.
• Fluent in German and English.

What you'll get:

• 26 paid holidays for you to unwind.
• Your birthday off!
• Additional paid leaves for special occasions, e.g. marriage/bereavement, maternity/paternity, and moving houses, etc.
• All the tools/equipment you'll need to do the best job possible.
• Working from home allowance of €2,40/day (maximum five days per week).
• Commuting reimbursement is applicable.
• Bi-weekly catered lunch twice a month at the office.
• 10% discount on additional insurance and dental insurance at Zilveren Kruis.
• Pension plan.
• Unlimited free consultations for mental well-being with Open Up.
• All the snacks, coffee/tea you can handle and monthly team events.
• Hybrid working environment.

About us

We’re obsessed with cities. So are our bikes. Truly city-proof, they shrink long commutes, scare off bike thieves, and amplify your pedal power while making city journeys a pleasure.

We became the definitive city e-bike and, although we went through some issues in 2023, we’ve got new owners and a renewed focus. We’re re-engineering how we ride and we’re excited about the future. Join us and be part of our next chapter.

Job descriptions are difficult to interpret. We understand you might not tick all the above boxes. The truth is, we don't either. If you feel excitement about our upcoming challenges, we encourage you to apply now!

Deadline to apply for this position is 1 April, 2025. We will inform all the candidates after this date.