Advanced Application Support Engineer

About Tantalus Systems (TSX: GRID)

Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid – from the substation to the EV charger located behind the meter. We offer smart grid solutions across multiple levels: intelligent connected devices, communications networks, data management, enterprise applications and analytics.

Learn more at http://www.tantalus.com/.

Come join us if you’re interested in being part of an entrepreneurial team, solving complex technical problems and delivering innovative solutions that will directly impact the electrification of everything and the decarbonization of our society.

We have operations throughout the United States and Canada with offices in Burnaby (British Columbia, Canada), Raleigh (North Carolina, USA), and Norwalk (Connecticut, USA).

This position offers a competitive salary plus variable compensation based on performance targets and business objectives.  Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.

The Opportunity:
Reporting to the Manager, Advanced Applications Support, the Advanced Application Support Engineer provides technical support and implementation expertise for Tantalus products and other emerging integrations such as SCADA, Distributed Energy Resource (DER) integration, and behind-the-meter applications. This role will focus on supporting customers in deployment preparation, driving product 
refinement, and collaborating with engineering teams to ensure successful implementation and adoption of our solutions.

Location of Position & Travel:
This position will be based remotely with in the U.S, preferably located in Central or Eastern States, and will require up to 25% travel. 

Specifically, the Advanced Application Support Engineer will:

• Provide advanced technical support for product deployments, troubleshooting issues, and assisting customers with implementation.
• Work closely with customers to ensure smooth preparation and execution of product rollouts.
• Assist with new integrations, including SCADA systems, Distributed Energy Resources (DERs), and other behind-the-meter applications.
• Collaborate with Engineering teams to support final development, proof-of-concept testing, and field trials.
• Participate in high-profile pilot deployments to refine and enhance product performance.
• Provide technical guidance on best practices for product implementation.
• Document support cases, solutions, and recommendations to continuously improve the product and customer experience.
• Work cross-functionally with Product Management, Engineering, and Customer Support teams to enhance product success and scalability.

What you Bring:
Education and Experience

• Bachelor’s degree in Engineering, Computer Science, or related field (or equivalent work experience).
• 3+ years of networking experience and security best practices for large corporate networks.
• 3+ years of experience in technical support, application engineering, or customer-facing roles within the technology or energy sector.
• Strong knowledge of SCADA systems, utility applications, and grid automation technologies is a plus.
• Demonstrated working knowledge of SQL databases.
• Knowledge of Industry data acquisition protocols such as DNP, Modbus, IEEE 2030.5 and IEC61850 is a plus.
  
• Experience with customer deployments, troubleshooting, and project ramp-up activities.
  
• Familiarity with proof-of-concept testing and field trial execution.

Personal Attributes Required:

• Excellent problem-solving skills and ability to work in a fast-paced, customer-focused environment.
• Strong verbal and written communication skills for effective customer and internal collaboration.
  
• Ability to effectively prioritize, multi-task and remain focused.
  
• Self-motivated and able to work independently while exercising initiative, flexibility, and good judgement.

If you possess some of the key skills and experiences outlined in the job posting and are genuinely interested in the position, we invite you to take a chance and submit your application. We value diverse perspectives, unique skills, and believe in the power of potential over specific qualifications.

Tantalus is committed to employment equity and building a diverse workforce. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply.  Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@tantalus.com.