Supplier Performance Manager

Role OVO-View

Team: Energy Operations

Location: Hub Based - Hybrid for all

Salary banding:  £43,500 - £50,000

Experience: Expert

Working pattern: Full-Time

Reporting to: Amy Jacobs 

Sponsorship: Unfortunately we are unable to offer sponsorship for this role.

This role in 3 words: Leading, Collaborating, Solving

Top 3 qualities for this role: Innovative, Organised, Problem Solver

Where you’ll work:

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Everyone belongs at OVO:

At OVO, we are on a mission to solve one of humanity's biggest challenges, the climate crisis. And we know it takes all of us to change the world. That's why we need diverse people from all abilities, gender identities, ethnicities, ages, sexual orientations, life experiences and backgrounds to join us.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We are looking for individuals who can help shape the future of the Energy Operations team and ensure that we are prepared for changes in the energy Industry. This is a vital role that will enable us to successfully overcome the challenges of an ever changing marketplace.

This role in a nutshell:

The Supplier  Performance Manager is a critical role, responsible for ensuring the optimal performance and operational efficiency of our third-party partners. They will provide clear reporting and tracking for performance, and be responsible for highlighting trends and themes as well as communicating performance to the necessary senior stakeholders. Where performance drops outside of SLA performance, the TP Lead recommends and assists in the execution of compliant or quality solutions and approaches which enable OVO’s ongoing operational success.

We’re looking for an experienced  lead to drive and innovate performance with our key suppliers, helping  operations to achieve our ambitious vision. This role will determine how we optimise our Operational performance by working more effectively with external partners.  Energy Ops vision is to  drive Customer advocacy by getting it right first time, every time for every Customer, whilst protecting and securing our Revenue. We operate in a world with so many partners that it’s critical to ensure clear strategic alignment and innovation in this space.

Working closely with our Operations teams, this role helps to lead OVO into its next phase of growth and is integral to help us optimise our operation. You will help monitor the effectiveness of third parties, Implement governance to drive progress and act as a collaborative outreach to  partners. All in the name of servicing our customers, focusing on the end to end resolution in the shortest timeframe. 

Your key outputs and objectives will be:

• Development and implementation of a partner roadmap to drive efficiency as well as align to strategic initiatives
• Monitor and manage the day to day operational performance of third-party vendors, ensuring adherence to agreed-upon service level agreements and KPIs
• Identify and address any performance gaps, implementing corrective actions and improvement initiatives
• Conduct regular performance reviews and provide constructive feedback to third-parties
• Proactively anticipate and mitigate potential operational risks and disruptions associated with our third party services
• Develop and maintain comprehensive performance dashboards and reportings, tracking key metrics and trends
• Analyse performance data to identify areas of improvements and optimisation
• Drive output of our offshore partners aligned to business objectives, working collaboratively to ensure we act end to end as one team
• Remove waste between onshore, offshore and third parties looking for opportunities to max efficiency in handover and workflow models
• Driving efficiency in our key third parties to drive down costs and increase throughput
• Generate regular performance reports for internal stakeholders, highlighting key insights and recommendations
• Ensure data accuracy and integrity in all performance reporting
• Track and manage budgets, ensuring adherence to allocated resources
• Monitor supplier invoices and expenses, identifying and resolving discrepancies
• Contribute to the development of annual budgets and forecasts for third-party services
• Serve as a primary point of contact for our third parties, fostering strong and collaborative relationships
• Conduct and lead regular meetings and communication with third parties, to address performance issues and discuss opportunities to improve
• Stay up to date with industry best practices and emerging trends in third-party performance management
• Lead on change projects relating to third parties ensuring impact/ benefits are understood within the Operation

You’ll be a successful Supplier Performance Manager at OVO if you…

• Show proven experience of driving benefit via third party quality and performance management with proven delivery of minimising waste and process failure
• Develop productive relationships with a variety of internal and external stakeholders and are capable of influencing
• Have proven experience balancing multiple priorities and dealing with change and ambiguity
• Have an ambitious spirit, you'll need to be proactive, and someone who is always up for a challenge
• Love being close to the customer- and are able to see how all processes drive Customer benefit or detriment
• Have experience in dealing with third party partners
• Are an excellent communicator. Your communication skills give you the ability to convey your ideas effectively, tailoring the communication to audiences at all levels of the organisation 

Let’s talk about what’s in it for you:

We’ll pay you between £43,500 and £50,000, depending on your specific skills and experience. If your expectations are a little different, have a chat with us!

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible..