Customer Support Specialist (Danish Language)

Are you passionate about delivering outstanding customer experiences for both end-users and partners? Do you have a solid technical understanding and want to contribute to the exciting growth journey at Spirii?

Would you like to be part of the green transition and reduce the CO2 impact on our environment by helping Spirii lead the shift towards simpler, smarter, and more sustainable transportation?

If so, you could be the person we're looking for!

You'll become part of our talented and hand-picked Spirii team, working on supporting end-users and partners in their use of our products and services to ensure exceptional customer experiences.

As a member of our Customer Support Team, you’ll handle a wide variety of tasks, including technical support, financial and technical administration, and communication with Spirii's global clients. Additionally, you'll act as a liaison between Operations and Spirii's service partners, managing technical issues and taking ownership of some of the more technical aspects in collaboration with international service partners.

You’ll play a key role in fostering collaboration between Spirii, our clients, and service partners. If you thrive on problem-solving, collaborating with others, and taking the initiative, this is your opportunity to make a real impact.

You'll work with both external partners and talented colleagues across several teams to shape the future of Spirii's journey.

You will report to our Head of Operations.

What You Will Do:

• Client communication (handling technical and financial inquiries, etc.)
• Lead installation projects and ensure optimal collaboration between Spirii, our clients, and our partners
• Take ownership of operational tickets, issues, and technical aspects related to roaming, payment services, and other aspects of our solution
• Partner support (educating, supporting the use of products, etc.)
• Ad hoc tasks

Who You Are:

• You have a strong understanding of software products and enjoy tackling technical challenges
• You are structured, always prioritize customer needs, and strive to find solutions
• You have customer service experience (front and back office tasks, working with various customer types and support tools)
• Experience with project coordination and teaching is a plus
• Ability to work across multiple systems simultaneously
• Comfortable working independently while being an excellent team player
• Excellent communication skills, capable of interacting with all levels of the organization—internally and externally with partners/customers
• Curious and eager to expand your competencies continuously and learn new products, systems, and processes
• Interested in teaching others
• Ambitious on behalf of our customers, our company, and yourself, with a focus on delivering excellent results

Qualifications:

• Fluent in Danish and English
• Additional languages are a plus
• Experience in Project Management and external stakeholder management
• Familiarity with CRM, Customer Engagement, and ERP systems
• Experience supporting advanced software solutions
• Experience within the e-Mobility industry is a plus

Benefits: 

It is important for us to create a healthy, diverse, fun, and creative working environment, so besides all the basic benefits, we also focus a lot on social activities, flexible working hours and a good work life balance.

• Flexible Work Environment: Enjoy a collaborative, inclusive, and open workplace designed to fit your needs and support work-life balance.
• Competitive Package: A competitive salary, an 11% company pension plan, and a comprehensive benefits package.
• Time to Recharge: Benefit from 32 paid vacation days (5 weeks + 5 extra) and paid parental leave to focus on what matters most.
• Career Growth: Access professional development opportunities and grow your career in a high-impact, high-growth industry.
• Stay Energized: Enjoy excellent coffee, tea, free snacks, and subsidized lunches at the office.
• Stay Active: Use our Spirii gym and shared company car to keep moving.
• Make an Impact: Be part of a team driving the future of sustainable energy while working on meaningful projects.

About Spirii – Who We Are

Spirii is a full-service e-Mobility provider, which offers hardware and software charging solutions to companies in the private and the public sector. Spirii has recently celebrated its four-year anniversary as a founded company, however the people in Spirii have extensive experience working with electric cars and charging, as well as development of future transport- and energy systems.

Spirii is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences. Spirii strives to create an inclusive and diverse workplace, and we encourage all qualified applicants to apply regardless of age, gender, race, sexual/religious orientation, or disability.