Energy Operations Process Team Lead (2 positions available)

Role OVO-View

Team: Energy Operations

Location: Hub based - Hybrid for all

Salary banding: £33,050 - £40,000

Experience: Mid Level

Working pattern: Full-Time

Reporting to: Senior In Life Manager

Sponsorship: Unfortunately we are unable to offer sponsorship for this role

This role in 3 words: Fast Paced, Customer Centric, Collaborative

Top 3 qualities for this role:  High Performing, Communication, Organisation

Where you’ll work: 

Depending on the needs of your business area, we expect hub based people to be in the office at least once a week, and to go to OVO Connection events in-person. 

You’ll be assigned to the closest one of our three hub offices, Bristol, Glasgow, or London; unless your role requires field-based work. Each hub has accessible spaces to park your laptop, is designed to inspire people, help them connect and bring big ideas to life.

Teamworking for the planet:

Everything we do here spins around Plan Zero. So, naturally, the team you’ll be joining plays a gigantic role in making that happen. Here’s how:

We’re hiring world-changers. From Zero Carbon Living Advisors to Product Managers, every role we’re hiring plays their own part in our mission; our role is to find those people and bring them on our Zero Carbon journey.

This role in a nutshell:

The Energy Industry in the UK is in the midst of a huge transformation. Smart metering kicked off this transformation with subsequent phases focussing around transition of core Industry services such as Market Wide Half Hourly Settlement and innovation of Gas Industry services. 

As an Energy Operations Process/ Team Lead at OVO you’ll play a key role in allowing us to drive efficiency and excellence in the Ops space to support OVO in meeting it’s Plan Zero goals. 

The energy industry has changed a lot in recent years, and we don’t expect that to stop any time soon. OVO is changing too - we’re more than just an energy supplier, we’re leading the way in showing our customers the energy world of tomorrow. By creating innovative technology we’re helping customers manage their energy better, decrease their bills and drive their electric vehicles further - all whilst improving our planet for generations to come, but these changes can’t happen without a robust and efficient support structure within the business to facilitate the change and drive the innovations across the business. 

In this case, that comes in the form of Energy Operations. Within Energy Operations we need to ensure we are driving excellence in our processes, our people and our delivery and this role plays a key part in that. 

Your key outcomes will be:

• Own a group of processes, managing end to end delivery through the exception lifecycle from reporting through to resolution including thorough documentation and version control.
• Responsible for performance of owned backlogs and associated KPI’s including tracking, updating, performance insight and recovery planning
• Develop an end to end understanding of your processes including interdependencies, system interactions, stakeholders and key metrics such as value/ impact metrics leading and lagging
• Understand and make recommendations for resourcing requirements across owned processes for backlog optimisation
• Coordinate and prioritise workloads across a mixture of on and offshore teams dedicated to your process area.
• Own process change via adherence to change process  to include root cause analysis and mitigation, understanding change impacts, change coordination
• Lead and drive day to day relationships with external Industry bodies understanding how they impact processes up and down stream to drive  best practice and performance against industry standards.
• Engage with area leads in defining the departmental priorities and supporting in the creation of plans/roadmaps.
• Work with stakeholders in other Ops teams and wider business teams to Identify and drive up and downstream improvements impacting your processes area.
• Use reporting to make data based recommendations on how processes & performance can be improved and implemented, monitoring success and iterating improvements.
• Ensure processes remain compliant and up to date with latest Industry regulations.
• Lead in our transformation to Agile by coordinating scrum setup, Agile ceremonies, and maintenance of agreed  governance and tooling
• Manage, coach and mentor a team of onshore process experts and agents to help them develop their knowledge and skills.
• Via sprints, manage workloads across on and offshore teams for maximum efficiency based on agreed prioritisation and value delivery.
• Deal with escalated customer queries ensuring swift and satisfactory resolution. 
• Ensure that high levels of team engagement are maintained, using incentives and rewards to celebrate  exceptional performance.
• Manage team welfare ensuring tools, processes and development are in place to identify and help with peak wellbeing.

You’ll be a successful Energy Operations Process Lead  at OVO if you…

• Wide ranging experience the energy industry
• Proven ability to drive high performance in a team
• Can confidently build and present meaningful insight and recommendations
• Proven ability to engage productively with internal and external stakeholders
• Experience of working in a fast paced environment where prioritisation is required.
• Excellent presentation and communication skills - able to articulate results clearly and concisely to senior stakeholders.

You won’t like this role if you…

• Are uncomfortable having honest performance based conversations with onshore teams and offshore partners.
• Don’t have a deep understanding of the energy industry including settlement, data flows and industry processes.
• Don’t enjoy balancing multiple mixed discipline priorities in a fast paced agile environment. 

Let’s talk about what’s in it for you:

We’ll pay you between £33,050 and £40,000, depending on your specific skills and experience.

We keep our pay ranges broad on purpose to give us, and you, flexibility to match your experience to our zero carbon mission.

You’ll be eligible for an on-target bonus of 15%. We have one OVO bonus plan that focuses on the collective performance of our people to deliver our Plan Zero goal. 

We also offer plenty of green benefits and progressive policies to help you feel like you belong at OVO…and there’s flex pay. We'll give you 9% Flex Pay on top of your salary – 4% of this is auto enrolled into your pension, and the remaining 5% is yours to do what you like with. You can use this to buy from our extensive range of flexible benefits, including our green benefits which we've put at the heart of our offering, add to your pension or even take it as cash.

Here’s a taster of what’s on offer: 

For starters, you’ll get 34 days of holiday (including bank holidays).

For your health
With benefits like a healthcare cash plan or private medical insurance depending on your career level, critical illness cover, life assurance, health assessments, and more

For your wellbeing
With gym membership, travel insurance, workplace ISA, will writing services, dental insurance, and more

For your lifestyle
With extra holiday buying, discount dining, home & tech loans, and supporting your favourite charities with give-as-you-earn donations

For your home 
Get up to £400 towards any OVO Energy plan, plus great discounts on solar, smart thermostats and EV chargers

For your commute
Nab a great deal on ultra-low emission car leasing, plus our cycle to work scheme and public transport season ticket loans

Want to hear about our full range of flexible benefits and progressive people policies? Our People Team can tell you everything you need to know.

For your Belonging

To find better ways to support our people, we need to listen to each other’s experiences and find ways to build a truly inclusive and diverse workplace. As part of this, we have 8 Belonging Networks at OVO. Led by our people, for our people - so when you join OVO, you can play a part - big or small - with any of the Networks. It's up to you.

Oh, and one last thing...

We’d be thrilled if you tick off all our boxes, yet we also believe it’s just as important we tick off all of yours. And if you think you have most of what we’re looking for but not every single thing, go ahead and hit apply. We’d still love to hear from you!

If you have any additional requirements, there’s a space to let us know on the application form; we want to make the process as easy and comfortable for you as possible.