Senior Store & Field Lead - Den Haag
At Swapfiets, we’re on a mission to make biking the easy, sustainable choice for everyone. We keep our members on the go by providing a high-quality ride including free check-ups and repairs. Joining us means becoming part of this purposeful mission, and working alongside a great team in a fast-paced, fun environment to make it happen! Ready to join the ride of your life?
Your next ride starts here
As our Senior Store & Field Lead in Den Haag, you'll lead your own team of Swappers, bringing smiles to customers and keeping our iconic blue-tired bikes rolling smoothly. Whether you’re greeting members in-store, training your team for epic customer service, or boosting Swapfiets' presence in Den Haag through creative marketing, you're at the heart of our mission: hassle-free biking for everyone. Sounds like your kind of ride? Hop on and discover more below!
How you pedal us forward
You're in charge of keeping our daily store & field operations in Den Haag running smoothly.
Lead and inspire your Swapper team (Store, Field, Repair Swappers, and Bike Hunters)
Coach your team on how to deliver next-level customer service.
Take ownership of welcoming new Swappers and giving outgoing teammates a proper goodbye—always improving the onboarding and offboarding process.
Be the friendly face of Swapfiets Den Haag, making sure every customer interaction is epic.
Act as the go-to person connecting Swappers, customers, and the District Manager.
Handle local recruitment and HR to build your dream team.
Dream up and roll out fun, creative marketing activations that boost Swapfiets' visibility in your city
Keep your eye on efficiency, manage costs smartly, and grow revenue for your city.
Drive sales every day by turning amazing service into happy customers—and reach your commercial targets along the way.
The gear you need
You speak Dutch and English fluently
You ideally have a driver’s license
You’ve got an amazing customer focus and know how to put a smile on our members’ faces
Affinity for bikes - prior bike mechanic experience is a plus, but not mandatory (we teach you everything you need to know!)
You prefer to work independently and can therefore make the right decisions
You feel good about your day when every member got great service and your team worked hard and was motivated
With your help everybody knows what to do, you always communicate clearly and honestly
You live in Den Haag and you know the city like the back of your hand
Benefits for a smooth ride
Your own Swapfiets (lend-lease) 🚲!
A salary of up to 3.515,- (based on your level of experience)
37 days of annual leave (plus bank holidays)
A discount on your Urban Sports Club membership
Health insurance discount
A solid pension scheme
Travel allowance (if you live more than 11 km from the office, otherwise just use your Swapfiets, right..... 😎?)
MacBook or a Windows laptop (what you prefer)
Lots of responsibility, challenging work, and friendly colleagues
Learning programs developed by our L&D department
Lots of workshops and inspirational talks