Head of Operations

Introducing evroc

At evroc, we are building a secure, sovereign, and sustainable hyperscale cloud to reimagine the digital future of Europe. By joining our company, you have an exciting opportunity to contribute to the development of next-generation cloud services. We are seeking intellectually curious and highly motivated team members who are ready to embrace the thrilling challenge of building the first European-owned hyperscale cloud.

Location: London or Stockholm

Job type: Permanent position

Join the Pioneers

At the outset of our journey, we're not just building software; we're laying the groundwork for our technology solutions and how we’ll operate as an engineering team. As we expand, the organisation of our teams and the specialisation into product areas hinge on these formative decisions. Coming on board now means you're not just coding - you're contributing directly to how we set ourselves up for success, how we tackle challenges, and how we define our engineering culture. This isn’t just a job; it's a chance to leave an indelible mark on our technology, teams, culture, and ethos.

The Role

We are seeking a dynamic and experienced Head of Operations with technical expertise to lead and optimise our global operations. As a critical member of our leadership, you will direct operations teams across multiple data centres and regions, ensuring the highest standards of service reliability, efficiency, and customer satisfaction. You and your team will play a key role in establishing and refining operations while driving continuous improvement initiatives.  Your role will be essential in managing large-scale incident response and problem resolution, building and leading technical support teams across multiple tiers, and collaborating with engineering teams to enhance products based on operational insights, while also creating our standard operating procedures and business continuity. 

What You'll Tackle

• Direct global operations teams across multiple data centres and regions.
• Establish and optimize support infrastructure, SLAs, and escalation protocols.
• Develop metrics and KPIs to measure operational performance and customer satisfaction.
• Drive continuous improvement initiatives to enhance service reliability and efficiency.
• Manage large-scale incident response and problem resolution processes.
• Build and lead technical support teams across multiple tiers.
• Collaborate with engineering on product improvements based on operational insights.
• Establish standardized operating procedures and playbooks.
• Lead crisis management during major service disruptions.

Skills We Value

• 10+ years of experience in technical operations management, preferably in cloud services.
• Proven leadership experience managing large, distributed technical teams.
• Strong understanding of cloud infrastructure, virtualization, and networking.
• Track record implementing automation and operational efficiency improvements.
• Excellent communication and stakeholder management skills.
• Experience with incident management and problem resolution at scale.
• Knowledge of compliance requirements for cloud services.
• MBA or technical degree in Computer Science, Engineering, or related field.
• Experience with data analytics and performance measurement systems.

We offer a competitive salary and an equity package to attract the best. Whether it’s the cosmopolitan allure of London, the vibrant Stockholm, or the Mediterranean charm of Sophia Antipolis, you’re poised for an inspiring work environment and a captivating local culture!

At evroc, diversity is our strength. We champion an inclusive environment where every background - ethnicity, age, gender identity, beliefs, and culture - is celebrated.

Applicants must possess a valid work permit.