Customer Success Associate

Customer Success Associate | Athens, Greece

Innovasea | Aquatic Solutions Built for Life

Ready to join a passionate team committed to a more sustainable future? Innovasea (pronounced In-no-va-see) is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking. We provide complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

When you work at Innovasea, you join a group of 275 employees committed to our values of authenticity, collaboration, commitment, innovation and stewardship. As a member of the team, you’ll have the opportunity to be part of a team and organization relentlessly committed to building a better tomorrow. 

Roles and Responsibilities

Join Innovasea, a world leader in aquaculture technology, as a Customer Success Associate focused on the global market, reporting to the Customer Success Manager based in Greece. This is a full time temporary role. You will be responsible for Identifying and reducing our customers' pain points and train them on the capabilities of our farm management software. This involves user pattern analysis, tracking user engagement and informing users of continued improvements in the software. Through customer communication, you will also identify opportunities for other Innovasea aquaculture solutions and collaborate with our global sales team. A desire to deliver high-quality service, passion for the aquaculture industry and a collaborative approach are required.

Key Responsibilities  

·      Manage platform subscription renewables

·      Generation and tracking of all service-related issues

·      Support and manage customer trials 

·      Customer follow-up post installation

·      Quality assurance for outgoing orders

·      Data analytics and customer reports

What We’re Looking For

·      Experience supporting  Service as a Software (SaaS) platform customers

·      Ability to create and deliver presentations tailored to the audience needs

·      Good writing, communication, negotiation, organizational and interpersonal skills

·      Ability to work in Greece

·      Familiarity with CRM practices

·      Proficient with Microsoft Office

·      Dedicated team player

·      Bachelor's degree or equivalent education

·      Knowledge of aquaculture farm management software preferred

·     The ability to speak several languages, especially Spanish, Portuguese, French, or Turkish, is considered a significant advantage in this position

Innovasea is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.