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Business Operations Manager
13 days ago
Full time role
In-person · Billerica, MA, US
About Boston Materials
At Boston Materials, we are tackling one of the most pressing engineering challenges of our time: the rapidly escalating energy density in modern technology. Heat, electricity, and structural loads are surging in devices, vehicles, and components, demanding a New Class of Materials tailored for energy transfer. Boston Materials is solving this need with its patented Z-axis Fiber technology and using it to overcome key limitations in performance critical applications. Our initial focus is on semiconductor thermal management, where our technology is poised to make a significant impact across AI datacenters, autonomous vehicles, advanced robotics, industrial machinery, and consumer electronics.
Purpose of this Role
We are seeking a dynamic and highly organized Business Operations Manager to oversee the core administrative functions that keep our company running smoothly. This is a hands-on, high-impact role perfect for someone who thrives in a fast-paced startup environment and is eager to build scalable processes across HR, IT, accounting, sales administration, and general business operations. This role will work closely with C- and VP-level leadership across the company, enabling teams to stay focused on execution and growth while ensuring the business runs efficiently behind the scenes.
Your Responsibilities
- Human Resources (HR)
- Manage day-to-day HR operations including onboarding, offboarding, benefits administration, and compliance.
- Support recruiting efforts in partnership with hiring managers and external recruiters.
- Own and improve people-related policies, employee handbooks, and performance review processes.
- Accounting (in partnership with Finance)
- Own day-to-day financial operations such as invoicing, bill payments, expense reporting, and purchasing workflows.
- Support budgeting, audit preparation, and month-end close with external accounting partners.
- Assist with financial reporting and documentation as needed.
- Sales Administration
- Manage quoting process, ensuring timely creation of estimates, sales orders, invoices, and customer documentation.
- Coordinate with the commercial and operations teams to track order fulfillment and resolve administrative bottlenecks.
- Support international and domestic customer documentation including NDAs, sales agreements, and logistics documentation.
- Provide administrative support for customer onboarding and trade show logistics as needed.
- Information Technology (IT)
- Oversee IT infrastructure including equipment procurement, software licenses, cybersecurity protocols, and system access control in partnership with external IT partners.
- Manage vendors and consultants to ensure IT systems are secure, reliable, and scalable.
- Support onboarding and offboarding with proper hardware/software setup and deprovisioning.
- General Operations
- Lead and improve administrative workflows across the company, including insurance, facilities, legal documentation, and operational compliance.
- Coordinate internal communications, company-wide meetings, and business planning processes.
- Continuously identify inefficiencies and implement systems and tools that enhance productivity and clarity.
Your Skills and Expertise
- 6–12 years of experience in business operations or similar roles in a startup or high-growth tech/manufacturing company.
- Demonstrated ability to wear multiple hats and operate independently with limited structure.
- High computer literacy and deep expertise with all MS Office tools
- Strong attention to detail, organizational skills, and proactive problem-solving mindset.
- Excellent communication skills and ability to work cross-functionally with diverse technical teams.
Summary of Benefits
- A high-impact role with significant autonomy and visibility across the organization
- Comprehensive benefits including health, dental, vision and 401(k) - company pays 75% of Health, Vision and Dental Care coverage for employee and dependents
- 4 weeks of supplemental Paid Parental and Family Leave
- Unlimited Paid Time Off
- Holidays: 14 days/year
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