Location:Dammam, Eastern Region, Saudi ArabiaJob ID: R0119192Date Posted:2026-05-13Company Name:HITACHI ENERGY LTDProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunityResponsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.How you’ll make an impact             <ul><li>Strong GIS product knowledge and HV Sub-station protection and Operations.</li><li>Quality Control/Quality Assurance and QMS &amp; Internal Quality Auditing.</li><li>Quality Tools, RCA, Lean Six Sigma, SAP QM Module.</li><li>Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.</li><li>Responsible for maintaining customer satisfaction ratings and conducting customer audits.</li><li>Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.</li><li>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background       <ul><li>Bachelor’s degree in engineering preferably Electrical or Mechanical.</li><li>12-15 Years’ experience.</li><li>l &amp;C, service colleagues in SA or other countries.</li><li>Dealing with quality escalations and collaborating with cross functions.</li><li>Driving Change and diligence.</li><li>Influencing Continuous Improvement and decision making and time Management.</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world&rsquo;s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries.

Senior Customer Quality Specialist

Location:Dammam, Eastern Region, Saudi ArabiaJob ID: R0119192Date Posted:2026-05-13Company Name:HITACHI ENERGY LTDProfession (Job Category):Quality ManagementJob Schedule: Full timeRemote:NoJob Description:The opportunityResponsible for managing both internal and external customer complaints to ensure a seamless resolution process and enhance customer satisfaction. Conducts systematic root cause analysis and develops corrective and preventive action plans to solve the issue and prevent recurrence of similar issues.How you’ll make an impact             <ul><li>Strong GIS product knowledge and HV Sub-station protection and Operations.</li><li>Quality Control/Quality Assurance and QMS &amp; Internal Quality Auditing.</li><li>Quality Tools, RCA, Lean Six Sigma, SAP QM Module.</li><li>Communication and Presentation Skills and ensures the definition and execution of containment actions/correction rapidly to limit the impact on the customer operations and eliminate other potential occurrences within Hitachi Energy operations and other customer sites.</li><li>Responsible for maintaining customer satisfaction ratings and conducting customer audits.</li><li>Updates the customers in timely fashion regarding the status of quality issues or any requests to gain their trust and to maintain a positive relationship with our customers.</li><li>Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.</li><li>Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li></ul>Your background       <ul><li>Bachelor’s degree in engineering preferably Electrical or Mechanical.</li><li>12-15 Years’ experience.</li><li>l &amp;C, service colleagues in SA or other countries.</li><li>Dealing with quality escalations and collaborating with cross functions.</li><li>Driving Change and diligence.</li><li>Influencing Continuous Improvement and decision making and time Management.</li><li>Proficiency in both spoken &amp; written English language is required.</li></ul><h2>Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a <a href="https://www.hitachienergy.com/contact-us/general-inquiry?type=I+have+a+General+question">general inquiry form</a> on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2>This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response. </h2>

Senior Customer Quality Specialist

About the Job

About the Company

HITACHI ENERGY

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